Note: The job is a remote job and is open to candidates in USA. Compass Pathways is a biotechnology company focused on developing new treatment options for mental health care. The Manager, Patient Access Field Operations will serve as a central field operations partner, supporting Patient Access leadership, cross-functional initiatives, field-facing systems, analytics, training, issue resolution, and launch readiness activities.
Responsibilities
- Serve as a central field operations contact: Act as a key point of contact for field-related operational questions, initiative tracking, and coordination across the Field Patient Access team and appropriate home-office partners
- Support Field Patient Access leadership: Partner closely with the Senior Director, Field Patient Access to help organize priorities, prepare for key meetings, track follow-ups, support communications, and advance field-related initiatives
- Lead field-facing operations projects: Manage projects related to field access systems, including requirements gathering, project planning, stakeholder alignment, testing support, implementation, and ongoing optimization. Help plan, organize, and execute projects that support field readiness, field execution and operational consistency
- Utilize business intelligence platforms: Use business intelligence platforms to analyze reimbursement and field activity data, build dashboards, identify trends, and support data-informed decision-making across the Patient Access field team
- Coordinate issue resolution: Help triage and track field inquiries related to systems, tools, data, workflows, training needs, and operational barriers by connecting the right stakeholders and ensuring appropriate follow-through
- Support field system training: Support training programs and reinforcement resources that help Patient Access Liaisons, Regional Directors, and appropriate stakeholders use field reimbursement access systems effectively
- Optimize use of industry and field tools: Oversee the use, integration, and continuous improvement of approved industry tools and field-facing platforms that support access visibility, site readiness, and field execution. Partner with the Patient Engagement Operations team to ensure timely, accurate delivery of field access data into approved tools and platforms used by the Patient Access Field team
- Conduct field visits with Patient Access Liaisons: Conduct field visits with Patient Access Liaisons to capture field insights, emerging trends, site feedback, and operational observations that inform field execution
- Coordinate cross-functional initiatives: Coordinate with Patient Engagement Operations, Commercial Analytics, Compliance, Legal, IT, Training, and other matrix partners to ensure project objectives are met on time, within scope, and within budget
- Contribute to launch readiness: Support planning and execution of field readiness activities, including meeting preparation, training reinforcement, operational checklists, process documentation, and field communications
- Maintain compliant role boundaries: Operate within all applicable compliance standards, data privacy requirements, and non-promotional role boundaries while supporting field operations, reporting, training, and stakeholder engagement
Skills
- 2+ years in the healthcare market with operational experience focused on supporting others or cross-functional initiatives that improve execution, visibility, and stakeholder decision-making
- Demonstrates commitment to improving patient access and supporting the organization's mission by helping field teams remove access barriers that impact patients, providers, caregivers, and sites. Willing to support initiatives that improve the Patient Access field team's effectiveness
- Builds strong relationships and communicates effectively across cross-functional partners. Serves as a trusted resource, gathers and synthesizes feedback, and translates field needs into clear, actionable recommendations that promote alignment and collaboration
- Plans, organizes, and executes operational initiatives with a high level of quality, accountability, and follow-through. Effectively manages multiple priorities, coordinates stakeholders, tracks deliverables, and supports consistent field execution
- Uses field insights, operational data, and stakeholder feedback to identify challenges, resolve issues, and improve business processes. Proactively supports issue triage, process optimization, field readiness, and operational effectiveness
- Adapts effectively to changing priorities and business needs while maintaining a commitment to compliance, data privacy, and appropriate role boundaries. Demonstrates curiosity, continuous learning, and responsible stewardship of company systems, data, and resources
- Bachelor's degree required
- Ability and willingness to travel to support field meetings, training, vendor engagement, and cross-functional initiatives, estimated 30%
- Advanced degree or relevant certifications preferred
Benefits
- For permanent hires: discretionary bonus and equity
- Flexibility and generous time off
- Parental and reproductive support
- Health and medical benefits
- Mental health and wellbeing benefits
- Financial health benefits
Company Overview