Note: The job is a remote job and is open to candidates in USA. Aprio is a Top 20 CPA and advisory firm with offices across the United States and internationally. The Manager, IT End User Services will lead a small team of endpoint engineers while remaining hands-on with deploying, securing, and supporting endpoint devices, maintaining standards, managing security and compliance, and providing technical escalation support.
Responsibilities
- **Team Leadership:** Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development
- **Hands-On Engineering:** Perform the same work as the team, including device deployment and configuration, image and application packaging, policy management, and day-to-day endpoint administration
- **Endpoint Standards:** Own the organization's endpoint standards and configuration baselines, covering hardening, policy, naming, imaging, and software packaging, and keep them documented and current
- **IT Peripheral Recommendations:** Evaluate and recommend IT peripherals and end-user hardware such as monitors, docks, headsets, and accessories; maintain the approved standards list and validate compatibility with the endpoint estate
- **Security and Compliance:** Implement and enforce endpoint security controls, and verify that devices remain compliant with company policies and standards
- **Updates and Patching:** Manage, test, and deploy updates, patches, and software upgrades across the endpoint estate, and report on patch compliance
- **Technical Support and Escalation:** Provide Level 3 support and act as the escalation point for complex endpoint issues, working the queue alongside the team
- **Documentation:** Maintain comprehensive documentation for endpoint configurations, standards, runbooks, and procedures
- **Collaboration and Training:** Work closely with IT infrastructure, security, and service desk teams to align endpoint management with broader IT strategy, and educate employees on endpoint security and usage best practices
Skills
- Typically 4-6 years of hands-on endpoint management experience, including 1-3 years as a team lead, senior engineer, or working manager
- Bachelor's degree in information technology, computer science, or equivalent practical experience
- Relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator, Intune, Jamf, or similar
- Current, hands-on proficiency with endpoint management platforms (e.g., Intune, Configuration Manager, Jamf), operating systems (Windows, macOS, Linux), scripting (e.g., PowerShell), imaging and packaging, and endpoint security tooling (EDR, MDM, patch management)
- Experience leading a small technical team as a working manager or team lead, balancing coaching and oversight with personal technical delivery
- Strong understanding of cybersecurity principles, endpoint hardening, and best practices
- Familiarity with end-user hardware and IT peripherals, including compatibility, standardization, and the ability to evaluate options and make practical recommendations
- Ability to plan and execute deployments, OS migrations, and hardware refresh projects on schedule while managing competing priorities
- Excellent communication skills, with the ability to explain technical issues and recommendations clearly to team members, stakeholders, and end users
- Strong analytical and troubleshooting skills, with keen attention to detail in managing and securing endpoint devices
- Familiarity with industry-specific requirements and standards for endpoint management
- Remote
- 10%
- May need to work outside of regular business hours for patching, deployments, troubleshooting, and emergency response, with occasional onsite work for hardware projects
Benefits
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave – coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
- Growth opportunities in an environment that fosters continuous learning and advancement
- Industry-leading benefits and a flexible work environment to enjoy work/life balance
Company Overview
Company H1B Sponsorship