Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking an IT Manager to lead enterprise-scale intelligent automation initiatives using Automation Anywhere or UiPath. The role oversees architecture, delivery, governance, AI-enabled automation, and the management of developers and architects across multiple automation programs.
Responsibilities
- Define and execute enterprise automation strategy using Automation Anywhere OR UiPath
- Lead end-to-end delivery of automation programs from discovery through deployment and support
- Identify and prioritize automation opportunities across business units aligned to ROI and efficiency goals
- Design and govern scalable automation architectures, frameworks, and reusable components
- Act as the technical authority for Automation Anywhere OR UiPath platforms, including orchestration and bot lifecycle management
- Conduct solution design reviews, code reviews, and enforce development standards and best practices
- Integrate automation solutions with enterprise systems, APIs, data platforms, and AI/ML services
- Drive implementation of AI-powered automation use cases including document processing, NLP workflows, and intelligent decisioning
- Leverage platform-native AI capabilities such as AI copilots, document AI, and generative AI integrations
- Enable hybrid automation combining RPA, AI agents, and human-in-the-loop workflows
- Lead and mentor a team of developers, architects, and analysts, ensuring high-quality delivery and technical excellence
- Manage project timelines, budgets, and resource allocation across multiple concurrent initiatives
- Establish and scale automation CoE practices including governance, standards, and operating models
- Ensure compliance with enterprise SDLC, security, audit, and regulatory requirements
- Implement monitoring, logging, and reporting frameworks for automation performance and stability
- Drive platform standardization and reduction of tool sprawl across the enterprise
- Promote citizen development with appropriate guardrails and governance
- Continuously optimize automation solutions for performance, scalability, and resilience
- Collaborate with vendors and internal stakeholders to align roadmap, capabilities, and innovation
Skills
- Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering
- High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
- • Proven experience delivering enterprise automation solutions using Automation Anywhere OR UiPath
- • Strong hands-on expertise in automation architecture, bot development, and orchestration
- • Experience implementing AI-integrated automation including document processing, NLP, or generative AI
- • Familiarity with AI/ML concepts and integration within automation workflows
- • Experience with APIs, microservices, and enterprise system integrations
- • Programming experience in Python, .NET, or similar technologies
- • Experience leading technical teams and managing large-scale automation programs
- • Strong understanding of SDLC methodologies including Agile and Waterfall
- • Experience with process mining, task mining, or workflow orchestration platforms
- • Automation Anywhere certification (Advanced RPA Professional or equivalent) OR UiPath certification (Developer, Advanced Developer, or Solution Architect)
- • Exposure to cloud platforms and AI services such as AWS, Azure, or Google Cloud
- • Strong stakeholder management and executive communication skills
- • Ability to translate business requirements into scalable technical solutions
- • Experience building or scaling automation Center of Excellence (CoE) models
Benefits
- Remote role
- For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
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