Note: The job is a remote job and is open to candidates in USA. DMD Systems Recovery, LLC hires a Manager, Integration Program & Operations to own its customer integration program and connections between its systems, customers, vendors, and partners. The role develops integration strategy, leads delivery from requirements through ongoing support, and establishes standards for security, data, and reliability.
Responsibilities
- Build and maintain the customer integration roadmap based on client needs, business priorities, and growth opportunities
- Proactively identify opportunities to expand integrations with existing customers and connect DMD more deeply into their systems and workflows
- Serve as the primary liaison between clients, DMD Program Managers, and Development teams for integration work
- Work directly with customer technical teams to understand systems, workflows, security requirements, and integration needs
- Turn business requirements into clear integration plans, priorities, and technical requirements
- Build strong customer relationships and keep internal and customer teams aligned through planning, testing, launch, and support
- Own integration work from discovery and requirements through design, build, testing, deployment, monitoring, and support
- Translate customer and business requirements into clear technical direction for Development teams
- Build integrations directly where appropriate and provide technical direction when development resources are involved
- Work with REST APIs, webhooks, JSON payloads, authentication, workflows, file exchanges, and other integration methods
- Troubleshoot integration issues across DMD, customer, and partner systems
- Develop reusable integration patterns and maintain clear documentation for data flows, dependencies, ownership, and support
- Build and support integrations involving ServiceNow; Salesforce Agentforce Service / Service Cloud; Salesforce Field Service; ServiceBridge; Microsoft Intune; Microsoft Power Platform; customer and partner APIs; and enterprise service, asset, ERP, and workflow platforms
- Define practical standards for APIs, authentication, data exchange, error handling, monitoring, security, and documentation
- Work with internal and customer security teams to meet access, privacy, and security requirements
- Establish clear source-of-truth, mapping, validation, and ownership rules for data moving between systems
- Ensure integrations are secure, reliable, supportable, and designed for long-term use
Skills
- 5+ years of experience with business system integrations, enterprise applications, automation, or related technical work
- Hands-on experience with REST APIs, HTTP, webhooks, JSON, authentication, and system-to-system data exchange
- Experience working directly with customers or external partners on technical projects
- Experience with enterprise platforms such as ServiceNow, Salesforce, NetSuite, Dynamics 365, ServiceBridge, Power Platform, custom ERP systems, or similar applications
- Ability to translate between business users, customers, Program Managers, and technical Development teams
- Strong technical judgment, troubleshooting, communication skills, and ability to learn new systems quickly
- Bachelor's degree or equivalent practical experience
- Strong preference for hands-on Power Platform and ServiceNow experience
Benefits
- Full-time remote position in the United States.
Company Overview