Note: The job is a remote job and is open to candidates in USA. Charlie Health is a behavioral healthcare organization providing personalized virtual treatment for mental health conditions, substance use disorders, and eating disorders. The Manager, Inside Sales leads the Admissions team, overseeing coordinators, admission performance, client communications, service levels, and process improvements to help prospective clients enter Charlie Health’s programs.
Responsibilities
- Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
- Lead hiring, training and performance reviews for Admissions Coordinators
- Coordinate team schedules and workload distribution to ensure efficient operations
- Responsible for delivering high contact center service levels and call quality
- Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Develop and implement best practices across the Admissions and Discharge process
- Partner with Executive Leadership to update the business on Admissions team performance
Skills
- 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
- Experience with Salesforce
- Strong proficiency in multitasking and operating in a high-paced environment
- Proficiency in Microsoft Office and Google Suite
- Experience in behavioral health is a plus
- Familiarity with HIPAA policies is a plus
Benefits
- Comprehensive benefits for all full-time employees.
- A target performance-based bonus.
- The cost for the Florida fingerprint-based background check will be paid for in full by Charlie Health.
- Remote work arrangement
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