Note: The job is a remote job and is open to candidates in USA. AssuranceAmerica is seeking a Manager, Inside Sales to lead regional inside sales teams and support agency growth. The role oversees coaching, talent development, sales strategy, performance analysis, territory planning, cross-functional initiatives, CRM utilization, and key agency relationships.
Responsibilities
- Lead, coach, and develop three regional Inside Sales Supervisors, the Inside Sales Coordinator, and the Virtual Training Specialist, establishing consistent performance expectations and accountability across all regions
- Conduct regular coaching sessions with supervisors covering people management, pipeline management, performance, and business execution
- Oversee onboarding, sales-process training, product education, and systems training in partnership with the Virtual Learning Specialist, targeting programs to identified skill gaps
- Identify and develop future leaders, supporting interviewing, candidate selection, and succession planning across the organization
- Drive inside sales strategies focused on agency production, engagement, profitability, retention, and growth
- Analyze regional performance, sales trends, pipeline activity, and agency engagement data to identify opportunities and address performance gaps
- Partner with regional supervisors and field sales leaders to develop and execute aligned territory business plans
- Partner with Sales Operations, Marketing, Underwriting, Product, Operations, and Learning and Development on strategic initiatives, ensuring accurate reporting, pipeline management, and CRM utilization
- Identify workflow and technology improvements, and provide leadership with business updates, risks, and strategic recommendations
- Support key agency relationships, escalated concerns, and remediation plans, ensuring agency-facing teams deliver a consistent, consultative, and service-oriented experience
Skills
- Bilingual in English and Spanish
- Seven or more years of experience in sales, territory management, agency development, account management, or related business leadership
- Three to five years of leadership experience managing sales teams, supervisors, or multilevel organizations in a metric-driven sales or contact-center environment
- Strong coaching, communication, performance-management, analytical, and strategic problem-solving skills, with working knowledge of Salesforce or a comparable CRM platform
- Occasional travel may be required for meetings, training events, conferences, or agency visits
- Bachelor's degree in business, marketing, management, communications, or a related field
- Property and Casualty insurance experience, preferably within inside sales, agency development, territory management, or contact-center sales
- Experience with training, facilitation, onboarding, employee development, or geographically aligned sales teams
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