Note: The job is a remote job and is open to candidates in USA. Ascensus is hiring a Manager, Human Resources Service Center to lead end-to-end HR support across the organization. The role manages service center teams, oversees complex issue resolution, partners with HR Centers of Excellence, and improves service quality, efficiency, and the associate experience.
Responsibilities
- Lead the overall HR Service Center operating model, ensuring a high-quality support for inquiries
- Monitor service performance and associate experience metrics
- Provide leadership oversight for complex, sensitive, or high-risk issues in partnership with HR leadership and HR Business Partners
- Ensure smooth handoffs and escalation between support level
- Lead, coach, and develop HR Service Center associates directly or through dotted lines
- Set clear expectations, performance goals, and accountability
- Build a service‑oriented culture focused on responsiveness, accuracy, and professionalism
- Standardize and document HR service processes and knowledge content
- Identify opportunities to automate inquiries using AI Agents in partnership with HRIS
- Ensure service delivery aligns with HR policies, legal requirements, and risk standards
- Support enterprise initiatives with M&A
- Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
- At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day
- Lead team through direct reports and dotted line
Skills
- Bachelor's degree in Human Resources, Business, or a related field
- 5+ years of progressive HR experience
- 2+ years leading HR service delivery, shared services, or associate support teams
- Strong understanding of HR policies, processes, and fundamentals
- Experience managing multi‑tiered service models (Level 1–3)
- Experience in a shared services or global environment
- Strong service mindset with sound judgment
- Clear communicator who builds trust with employees and leaders
- Data‑driven and focused on continuous improvement
- Comfortable operating at both strategic and operational levels
- Preferred HR certification or advanced degree
Benefits
- 401(k) match
- Medical
- Dental
- Vision
- Paid-Time-Off
- Remote work
Company Overview