Note: The job is a remote job and is open to candidates in USA. Aylo Health is hiring a Healthcare Implementation & Project Lead to own client implementations from contract execution through go-live and transition to operations. The role leads cross-functional project delivery, builds stakeholder relationships, manages risks and communications, and supports the development of PMO practices and implementation processes.
Responsibilities
- Lead end-to-end client implementations from contract execution through go-live and transition to operations, taking ownership of both the client experience and delivery outcomes
- Serve as a client-facing representative of Aylo throughout implementation, building credibility and trust with physician leaders, practice executives, and operational stakeholders
- Establish clear expectations, decision points, responsibilities, and communication rhythms with clients and internal teams at the beginning of each implementation
- Facilitate implementation kickoffs, status meetings, steering committee meetings, readiness reviews, and other high-stakes conversations with confidence and clarity
- Translate complex operational, technical, contractual, and financial information into messages that are clear and useful to physicians, executives, and operational audiences
- Maintain client confidence when timelines, priorities, or requirements change by communicating early, explaining implications, and presenting a clear path forward
- Lead the transition from implementation to operations with clear ownership, documentation, expectations, and handoffs
- Build productive relationships across operations, credentialing, contracting, analytics, finance, revenue cycle, technology, executive leadership, clients, and external partners
- Influence stakeholders and secure commitments without relying on direct authority
- Create alignment among stakeholders with different priorities, working styles, levels of urgency, and information needs
- Address missed commitments, resistance, competing expectations, and difficult issues directly while preserving trust and forward momentum
- Listen to stakeholder concerns, surface unspoken risks, and adapt communication to the audience and situation
- Prepare clients and internal leaders for decisions before key meetings so that discussions are productive and next steps are clear
- Develop and maintain implementation and project plans, work breakdown structures, timelines, milestones, budgets, resource requirements, dependencies, and deliverables
- Manage several concurrent implementations and strategic projects without losing visibility, context, or follow-through
- Clarify roles, confirm commitments, track action items, and close the loop on decisions and deliverables
- Identify risks, dependencies, and barriers early and drive mitigation before they affect the client or slow the work
- Prepare concise, executive-ready dashboards, status reports, decision requests, and project-health updates
- Maintain accurate implementation documentation, meeting notes, project trackers, decisions, and client communication records in Salesforce and designated systems
- Keep projects aligned with Aylo's priorities while adjusting plans appropriately when business needs or conditions change
- Make day-to-day implementation and project decisions within the agreed scope, timeline, governance structure, and client commitments
- Resolve routine cross-functional issues directly and involve the Director of Implementations & Strategic Initiatives when decisions affect material scope, timing, budget, resources, contractual commitments, or client relationships
- Escalate significant risks and unresolved issues early, with the relevant facts, business impact, options, and a recommended course of action
- Clearly distinguish between decisions the role owns, decisions requiring leadership approval, and matters requiring broader executive alignment
- Communicate final decisions and resulting responsibilities to all affected stakeholders and confirm follow-through
- Help develop and maintain PMO standards, methodologies, governance practices, and project-management systems
- Build and improve implementation playbooks, templates, standard operating procedures, tools, and communication practices
- Lead continuous-improvement work focused on client experience, onboarding efficiency, quality, consistency, and scalability
- Use lessons learned, stakeholder feedback, and implementation results to improve future delivery
- Promote adoption of consistent project and implementation practices without allowing process to become a barrier to practical execution
Skills
- Equivalent professional experience may be considered in lieu of a degree
- Three to five or more years of project management, implementation management, client delivery, consulting, or operations leadership experience
- Demonstrated experience leading client-facing implementations or complex cross-functional initiatives
- Experience influencing people and driving commitments across teams without direct reporting authority
- Experience managing multiple concurrent projects with competing priorities and changing conditions
- Client leadership: representing Aylo professionally, building trust quickly, and creating a confident, well-managed implementation experience
- Relationship building: establishing credibility with physician leaders, practice executives, internal teams, and external partners
- Influence without authority: gaining commitment, challenging constructively, and moving work forward across organizational boundaries
- Executive and physician communication: communicating clearly, concisely, and credibly with audiences who have different priorities and levels of technical knowledge
- Difficult conversations: addressing delays, missed commitments, resistance, changing expectations, and performance concerns directly and respectfully
- Project planning and execution: building practical plans, timelines, resource requirements, and governance structures and delivering them
- Risk and decision management: recognizing risks early, framing choices, recommending solutions, and escalating at the right time
- Adaptability and judgment: remaining steady and effective amid ambiguity, incomplete information, shifting priorities, and strong personalities
- Accountability and follow-through: setting expectations, confirming ownership, documenting decisions, and closing the loop
- Organization and detail management: maintaining accurate records and visibility across multiple concurrent initiatives
- Change leadership: helping clients and internal teams understand, adopt, and sustain new processes and ways of working
- Proficiency with project-management tools such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar
- Advanced Microsoft Office skills, including Excel, PowerPoint, Teams, and Outlook
- Bachelor's degree in business administration, healthcare administration, project management, information systems, or a related field preferred
- Experience building relationships with physicians, practice executives, senior leaders, clients, or other high-accountability stakeholders strongly preferred
- Healthcare, healthcare technology, consulting, or professional-services experience preferred
- Salesforce or comparable CRM experience preferred
Benefits
- Remote role based in a home office.
- Career-growth pathways toward Senior Implementation Manager, Program Manager, PMO Manager, Director of Implementations, Director of Strategic Initiatives, or broader client delivery or operations leadership roles.
Company Overview
Company H1B Sponsorship