Note: The job is a remote job and is open to candidates in USA. SB Expos & Events is a technology-driven third-party tradeshow management and sales agency serving associations and their events. The Expo Operations Manager will lead exhibit and sponsorship fulfillment, client coordination, financial reporting, floorplan management, exhibitor support, and onsite tradeshow operations across multiple client programs.
Responsibilities
- Lead client meetings related to expo and tradeshow operations, serving as the primary point of contact for assigned operational workstreams
- Partner closely with internal sales, meetings, registration, and finance teams to ensure seamless delivery of exhibitor and sponsor programs
- Communicate timelines, requirements, and expectations clearly to clients, exhibitors, sponsors, and vendors
- Manage exhibitor and sponsor fulfillment from contract through onsite execution
- Create and manage exhibitor and sponsor specifications, including prospectus development support, operational guidelines, deadlines, and deliverables
- Develop and manage sponsorship deliverable cost estimates to ensure accurate pricing, budget alignment, and financial profitability for the client
- Ensure all sponsorship deliverables are executed accurately and on time, coordinating with internal teams and external partners
- Own the setup and ongoing management of the Cadmium Expo Portal/Online Exhibitor Service Center, where exhibitors select and pay for booths and sponsorships and complete required show tasks such as logos and descriptions
- Monitor exhibitor progress within the platform and proactively follow up to ensure timely completion of required items
- Ensure all exhibit and sponsorship payments are collected on time and in accordance with contract terms
- Track exhibitor and sponsor revenue and provide regular financial status updates
- Create and distribute weekly financial and operational reports for clients, including sold inventory, revenue tracking, and key metrics
- Manage the exhibit hall floorplan using Cadmium’s online floorplan management system
- Coordinate booth assignments, updates, and approvals
- Maintain accurate space inventories and resolve conflicts or changes efficiently
- Serve as the primary customer service contact for exhibitors and sponsors, responding to inquiries and resolving issues professionally and promptly
- Provide guidance on rules, regulations, timelines, and operational requirements
- Support onsite exhibitor and sponsor needs before, during, and after the event
- Maintain accurate records, timelines, and documentation across all expo operations workflows
- Identify opportunities to improve processes, reporting, and exhibitor experience
- Oversee onsite tradeshow operations, including move-in, show days, and move-out
Skills
- • Flexible and adaptable in a fast-paced, client-driven environment
- • Curious and eager to learn new tools, processes, and event technology
- • Takes ownership of work with a strong sense of accountability
- • Organized with strong attention to detail
- • Comfortable managing change and shifting priorities
- • Collaborative, communicative, and solutions-oriented
- • Calm, professional, and client-focused under deadline pressure
- • Minimum of 5 years of expo and tradeshow operations experience
- • Strong client relationship management skills
- • Demonstrated ability to proactively follow up and manage deadlines
- • Willingness to travel approximately 20%, including onsite event support
- Candidates must be able to work Eastern Time Zone business hours
- • Experience with Cadmium event technology preferred; training will be provided for the right candidate
- • Experience working in a multi-client, agency environment preferred
Benefits
- Fully remote work environment
- Medical, dental, and vision insurance (SB covers 50% of the employee premium)
- Health Savings Account (HSA)
- 401(k) plan with a 3% automatic employer contribution
- 10 days of paid time off (PTO), plus comp time for weekend onsite work
- Eight paid holidays, plus summer hours
- Office closure between Christmas and New Year's
- Professional development fund
Company Overview