Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Project Services is hiring a Customer Support Representative to provide timely, empathetic assistance to customers. The role handles customer requests, provides guidance, escalates issues, verifies account details, and documents cases for effective follow-through.
Responsibilities
- Respond to customer requests through approved messaging, email, or phone channels
- Provide accurate guidance using documented processes and available resources
- Escalate issues requiring specialist review to the appropriate team
- Verify account details using approved privacy and security procedures
- Use a professional, courteous tone in written and verbal communications
- Document key details so colleagues can continue a case if needed
- Maintain organized notes while handling several active requests
Skills
- Clear written and spoken English communication skills
- Comfort learning standard support systems and knowledge bases
- Ability to document issues accurately and concisely
- Respect for personal data and privacy processes
- Previous customer service experience is helpful but not required
Benefits
- Remote within the United States.
Company Overview