Note: The job is a remote job and is open to candidates in USA. Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. As the Manager, After Sales, you will lead the after-sales finance function, partnering with various stakeholders to enhance operational finance processes and support strategic decision-making.
Responsibilities
- Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices
- Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations
- Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance
- Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness
- Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement
- Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities
- Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders
- Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations
- Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions
Skills
- Bachelor's degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field
- Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments
- Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems
- Proven project management experience leading complex cross-functional initiatives and driving organizational change
- Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions
- Experience working directly with customers or customer-facing teams and understanding customer service operations
- Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups
- Strong business acumen, analytical capabilities, and cross-functional collaboration skills
- Prior people leadership experience preferred
- Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred
Benefits
- Medical
- Dental
- Vision
- Disability
- 401K
- PTO and/or other benefits
Company Overview
Company H1B Sponsorship