Note: The job is a remote job and is open to candidates in USA. Corewell Health is a nationally recognized health system committed to delivering personalized healthcare. They are seeking a Leave Administration Associate to provide administrative and project support for leave administration, responding to customer inquiries and facilitating communication between management and team members.
Responsibilities
- Responds to inquiries from customers. Provides exceptional customer service via email and phone interactions. Assists with periods of high-volume phone calls in partnership with the service center
- Utilizes critical thinking and problem-solving skills to navigate through variable leave administration related situations working directly with the service center. Takes ownership of knowledge articles and identifies areas where process improvement is needed
- Assists with projects, audits, compliance and other duties that support the operational effectiveness and goals of the leave administration team
- Facilitates effective communication between management and team members regarding leave administration processes and status
- Provides leave applications and materials to team members and assists team members throughout the leave process
- Attends and participates in seminars and carrier webinars to expand knowledge of leave administration
- Maintains up to date knowledge of the laws and pertinent legal decisions pertaining to the administration of leaves
Skills
- High School Diploma or equivalent
- 1 year of relevant experience
- 2 years of relevant experience
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
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