Note: The job is a remote job and is open to candidates in USA. Fisher Phillips is an international labor and employment law firm. The Learning & Development Specialist will lead technology-focused onboarding, deliver training, provide coaching, and develop learning programs that help attorneys and staff effectively use Firm technologies and strengthen professional skills.
Responsibilities
- Lead and facilitate new hire onboarding for attorneys and staff, with an emphasis on technology, systems, Firm workflows, and technology best practices
- Deliver ongoing training on core legal and business applications, including Microsoft 365, Microsoft Teams, iManage, Litera products, time and billing systems, AI tools, and other Firm-specific technologies
- Provide one-on-one coaching and targeted technology training for individuals, teams, offices, departments, and practice groups
- Design, develop, and implement ongoing training programs and curricula focused on enhancing the technology skills and, as appropriate, professional and behavioral skills of attorneys and staff
- Deliver training remotely and in person through instructor-led sessions, workshops, webinars, recorded content, demonstrations, and other appropriate learning formats
- Quickly learn new technologies, develop subject-matter expertise, and create training strategies and resources that support successful adoption
- Translate complex technology, software functionality, and Firm workflows into clear, accessible, and practical instruction
- Design and create effective learning resources, including course materials, facilitator guides, quick-reference guides, job aids, recorded content, and other instructional materials consistent with Firm standards
- Evaluate and test new software applications, upgrades, and enhancements from a training and end-user perspective and identify potential learning needs prior to implementation
- Develop and maintain comprehensive knowledge of the Firm's core applications and the technology attorneys and staff need to perform their roles effectively
- Identify opportunities to apply software features and technology solutions to individual and work group challenges in order to improve efficiency, productivity, and quality of work
- Continually evaluate and enhance onboarding, training programs, and learning resources based on employee needs, technology changes, business requirements, and participant feedback
- Partner with Human Resources, Technology, Knowledge Management, Office Managers/Administrators, operational leaders, subject-matter experts, and other business stakeholders to identify and address learning needs
- Adapt training approaches and content to meet the needs of different audiences, roles, offices, departments, and practice groups
- Promote technology best practices and encourage effective adoption of Firm systems through training, communication, coaching, and ongoing employee support
- Support professional development and soft-skills programming in areas such as communication, collaboration, presentation skills, and other workplace competencies as the Firm's learning programs evolve
- Promote a culture of continuous learning, technology adoption, innovation, and professional development across the Firm
Skills
- Experience delivering new hire onboarding and technology training to employees with varying levels of technical proficiency
- Experience developing and delivering courses, training programs, and instructional materials
- Strong technology aptitude and demonstrated ability to quickly learn new software applications and effectively train others
- Strong knowledge of Microsoft 365, including Word, Outlook, PowerPoint, Excel, and Teams
- Engaging facilitation and presentation skills in both in-person and virtual environments
- Strong written and verbal communication skills, with the ability to communicate clearly and concisely with individuals at all levels of the Firm
- Ability to simplify complex concepts and translate technology and workflows into practical, engaging learning experiences
- Strong interpersonal skills and a professional, service-oriented approach
- Ability to assess individual and group learning needs and adapt training methods accordingly
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Proven project management skills and the ability to manage learning initiatives from conception through execution
- Self-motivated, adaptable, and comfortable exercising initiative and working independently as well as collaboratively with others
- Curiosity and willingness to continuously develop knowledge of emerging technology, learning methods, and workplace trends
- Minimum of six years of related experience in learning and development, technology training, instructional design, or a related field preferred
- At least four years of experience in a law firm or professional services environment strongly preferred
- Experience facilitating professional or soft-skills training is a plus
- Knowledge of document management systems and common legal technology applications such as iManage, Litera products, time-entry and billing systems, and AI tools preferred
Benefits
- Remote work arrangement
- Professional growth opportunities
- Opportunities to challenge yourself in meaningful ways
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with profit sharing
- Generous paid time off
- Paid holidays
- 24/7 telehealth services
- Wellness programs
- Additional optional benefits designed to support your unique lifestyle
- Continued professional development
Company Overview