Note: The job is a remote job and is open to candidates in USA. Synop is hiring a Lead Product Engineer for SynopLink, its edge product for managing energy assets at customer sites. The role owns product and technical direction and scales the device fleet, onboarding, troubleshooting, and operational tooling for distributed energy systems.
Responsibilities
- Own product & technical direction for SynopLink : the roadmap, priorities, and technical decisions behind operating our edge platform successfully at scale
- Lead the scale-up of the SynopLink fleet from a technical perspective — the architecture, tooling, and operational practices that take us from dozens of devices to hundreds and thousands
- Make customer onboarding and troubleshooting fast and repeatable — provisioning, site-qualification tooling, and commissioning flows that get customers live quickly
- Build the software to run and operate a large, robust global fleet of IoT devices managing energy systems — the edge software itself, plus the tooling that keeps it operable at scale: observability, OTA updates, fleet dashboards, and remote diagnostics that let our CS and engineering teams resolve customer issues in minutes
- Work with other members of the engineering team and directly with our heads of product & engineering, to achieve these goals
Skills
- 5+ years of software engineering experience, including significant time on IoT, edge, or device-fleet products — and experience setting product direction for a platform, not just building against someone else's spec
- Experience operating a real device fleet in production: provisioning, OTA updates, remote diagnostics, observability, and the failure modes of hardware in the field
- Experience at small startups and with distributed teams
- An IC lead, operating beyond the classic senior-engineer scope: you own product direction and technical decisions, and you bring the team along with you
- Product-minded: you talk to customers and CS, find the friction, and decide what to build — then build it
- AI-forward – proficient in building with AI, meaning building & improving the harness, documentation, systems, and AI agent skills to get large bodies of work built and validated autonomously. Feature development powered by AI and directed/driven/orchestrated by you; scaling yourself and your impact. You can easily make yourself 3x as productive as anyone in 2023
- A force multiplier: you'd rather build the tool that makes ten deployments easy than heroically finish one
- Strong in Python and comfortable across the stack (edge services, cloud infra, internal tools); working knowledge of AWS IoT/Greengrass, MQTT, and industrial protocols like Modbus and OCPP
- Bonus: background in energy systems, EMS/BMS/SCADA, or EV charging; experience commissioning hardware in the field
Company Overview
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