Note: The job is a remote job and is open to candidates in USA. itD is a consulting and software development company that blends diversity, innovation, and integrity with business results. The Lead Usability Analyst (UX Researcher) will lead end-to-end research across digital and AI-enabled experiences, translate findings into actionable design recommendations, and influence product strategy. The role also involves mentoring team members, advancing AI-enabled research practices, and contributing to internal practice development.
Responsibilities
- Lead high-impact studies end-to-end, using sound research judgment to select the right approach for the question at hand
- Conduct foundational research to inform product and design strategy across complex, high-priority initiatives
- Analyze qualitative research data, including usability tests, interviews, participatory design, and heuristic evaluations, and synthesize findings with quantitative and behavioral data
- Translate research findings into actionable insights and specific design recommendations
- Connect research signals across projects to identify patterns, synergies, and broader opportunities
- Communicate insights through clear, compelling storytelling that makes complex research actionable for partners ranging from developers to executives
- Use approved AI tools to accelerate study setup, analysis, synthesis, desk research, survey drafting, and reporting while maintaining rigor, researcher judgment, and accountability for conclusions
- Design research for AI-driven experiences, including agentic, conversational, and personalized AI features
- Evaluate AI experiences for usability, trust, transparency, and the difference between what users say they want and how they actually behave
- Contribute to responsible AI practices in research, including appropriate handling of participant data and PII, awareness of model limitations and bias, appropriate disclosure, and human validation of AI-generated outputs before they inform decisions
- Help maintain a well-organized, easily accessible, and increasingly AI-queryable knowledge base of past research, such as searchable insight repositories, so prior learnings are discoverable and reusable across teams and tools
- Connect research insights to shared product, design, and engineering workflows so evidence reaches partners where they work
- Act as a thought partner in discovery, strategy, and problem framing
- Navigate ambiguity across project priorities, concurrent workstreams, and problem spaces, bringing clarity to changing scope, user needs, and decisions
- Mentor researchers and designers in a user-centered process and help raise the bar on methodology, AI-enabled practices, and insight quality across the team
- Evaluate emerging research methods, AI tools, and ways of working; help the team adopt approaches that add value and phase out those that do not
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material. (Blogs, media material)
- Build out material to contribute to Digital Transformation practice
- Attend internal itD networking events (in person and virtual)
- Work with leadership on career fast-track opportunities
Skills
- Portfolio demonstrating digital product research experience across mobile and/or omnichannel experiences
- 5–8+ years of experience in UX research, product research, or a related research role
- Practical experience using research tools, AI-enabled workflows, or emerging methods to improve research quality, speed, or impact
- Experience leading complex research initiatives that influence product, design, and cross-functional strategy
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- 401K + matching
- Networking and career learning and development programs
- A say about your own career journey
- Opportunities to give back to causes that matter
- Work with Fortune 500 companies and high-performance teams across numerous industries
- Culture of respect, empowerment and recognition for a job well done
Company Overview