Note: The job is a remote job and is open to candidates in USA. TekWissen is recruiting a Senior Technical Writer for an unnamed client’s User Assistance team serving the higher education market. The role creates accessible, user-focused web and mobile content and collaborates with product, customer service, and UX teams to address users’ questions and pain points.
Responsibilities
- The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals
- We work hard to make sure we’re in the right place at the right time, with just enough information to give our users the guidance they need, and we’re constantly working to raise the bar in both our writing and our delivery
- A culture of collaboration, with each other and with our partner teams, supports everything we do
- As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users
- We also work closely with product management, the Customer Service team, and the User Experience team to understand users’ questions and pain points, to make sure our content is as useful as it can possibly be
Skills
- Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content
- Have a BS/BA degree with a technical background
- Have a portfolio of writing samples showing versatility, creativity, and innovation
- Are proficient with Madcap Flare (at least 3 years' experience) and HTML editors
- Have experience working with UX designers to create user interface text
- Have experience with Agile software development practices
- Have excellent written English with a good sense of style and the ability to write simple, friendly content
- Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams
- Can adapt to our current ways of working while also bringing your experience and expertise to help us improve
- Master new products and features quickly and efficiently
- Can work with minimal managerial oversight, while keeping managers informed
- Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back
- Ideally including user interface writing examples
- Experience writing for the educational community (instructors, students, and administrators)
- Experience with a source control system like GitHub
- Familiarity with JIRA
Benefits
- Remote work
Company Overview
Company H1B Sponsorship