Note: The job is a remote job and is open to candidates in USA. BMC Helix is a company focused on delivering cutting-edge technology for global enterprises. They are seeking a Lead DevOps Engineer to play a pivotal role in shaping the future of IT Operations Management (ITOM) delivery by overseeing deployments and upgrades, managing services, and driving automation initiatives.
Responsibilities
- Lead monthly deployments and upgrades of the ITOM SaaS suite across 20+ global data centers, including AWS GovCloud (IL4 and IL5)
- Oversee semi-annual upgrades of services like Victoria Metrics, OpenSearch, Redis, and Kafka across AWS, Oracle, and Google Cloud
- Migrate customers between ITOM instances, apply hotfixes, implement change requests, and resolve service requests
- Remediate monitoring alerts, drive automation initiatives, and establish repeatable, reliable processes that scale
Skills
- 8-10+ years of experience in a DevOps role
- Bachelor's Degree in a related field
- Ability to obtain US Secret Security Clearance
- Strong experience with Kubernetes, including Helm charts
- Proficiency in Shell scripting (absolute must)
- Hands-on experience implementing CI/CD pipelines using tools such as Jenkins and Spinnaker, following best practices
- Solid knowledge of Terraform (must-have)
- Familiarity with version control systems (Git) and project management tools (JIRA)
- Experience with AWS (including GovCloud), Google Cloud, and Oracle Cloud
- Proficient in AWS managed services such as Kafka, OpenSearch, ElastiCache, and Postgres/RDS
- Basic knowledge of networking concepts
- Experience with monitoring tools such as Kibana, Fluentbit, Clickhouse
- Certifications such as ITIL, MCSE, VCP, AWS, GCP, OCI are a plus
- Additional scripting/automation experience with Python and Java is desirable
- Ansible experience is a plus
- Knowledge of Victoria Metrics is a bonus
Company Overview