Note: The job is a remote job and is open to candidates in USA. LTK is a global technology platform that empowers lifestyle creators to monetize their content and grow their businesses. The Customer Success Manager partners with a portfolio of creators as a strategic business advisor, developing personalized growth strategies, coaching creators, analyzing performance data, and driving retention, engagement, and revenue growth.
Responsibilities
- Build trusted relationships with a portfolio of creators and serve as their strategic business advisor
- Develop personalized growth strategies using creator goals, performance data, and industry insights
- Coach creators to adopt new strategies, products, and opportunities that drive measurable business growth
- Drive retention, engagement, and revenue growth across your portfolio
- Analyze creator performance and translate data into clear, actionable recommendations
- Advocate for creators by sharing insights with Product, Marketing, and Brand teams
- Stay ahead of creator economy trends and educate creators on emerging opportunities
Skills
- Location: Remote from the U.S
- Role Type: Full-Time
- • 3+ years in Customer Success, Strategic Account Management, Consulting, Sales Enablement, Partnerships, or a similar client-facing role
- • Experience supporting solopreneurs, small businesses, creators as a strategic partners, not a vendor
- • Experience growing customer relationships through strategy, coaching, and business consulting
- • Strong analytical and communication skills with the ability to turn insights into action
- • Excellent communication skills (oral/written) and presentation skills
- • A mindset focused on seizing opportunities and moving with urgency
- • Passion for the creator economy and helping businesses grow
- Authorization to work in the U.S. is a precondition of employment
- • Experience supporting creators, small businesses, or digital brands is preferred
- • CRM experience (HubSpot or equivalent) preferred
Benefits
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
- For temporary full-time employees, benefits eligibility may vary
Company Overview