Note: The job is a remote job and is open to candidates in USA. Lancer Worldwide, a Hoshizaki Company and global leader in beverage dispensing, is seeking a Key Account Manager. The role leads strategic relationships with designated key accounts, drives sales and profitability, identifies new business opportunities, and implements strategies to increase revenue and market share.
Responsibilities
- Serve as the primary business contact and strategic partner for assigned key accounts, building and maintaining strong relationships with customer decision-makers
- Develop and execute annual account plans that support revenue growth, profitability, and long-term customer retention
- Achieve sales, gross margin, and operating profit objectives for assigned accounts through effective account management and growth strategies
- Identify, qualify, and secure new business opportunities within existing accounts while pursuing incremental market share growth
- Conduct regular business reviews with customers to evaluate performance, align priorities, and identify future opportunities
- Collaborate with cross-functional teams including marketing, engineering, operations, customer service, and finance to deliver customer solutions and resolve issues
- Forecast sales activity, monitor account performance, and maintain accurate opportunity pipelines to support business planning
- Analyze market trends, competitive activity, and customer insights to identify opportunities and recommend strategic actions
- Track and report key account metrics, including sales performance, profitability, customer satisfaction, and growth initiatives
- Proactively address customer concerns and coordinate internal resources to ensure timely resolution of issues and a high level of customer satisfaction
- Support new product introductions, promotional programs, and strategic initiatives that enhance customer value and strengthen competitive positioning
Skills
- The successful candidate will possess exceptional communication, relationship management, and negotiation skills, along with a strong understanding of strategic account management and business development
- This individual must be capable of anticipating customer needs, delivering innovative solutions, and collaborating across the organization to create sustainable value
- Ability to lead, influence, and collaborate effectively across cross-functional teams, fostering a culture of accountability, teamwork, and alignment while creating synergy across the global Lancer organization
- Proven track record of developing and executing strategic business plans that deliver measurable growth and sustainable results
- Strategic and forward-thinking leadership capabilities that drive business growth, innovation, and long-term value creation
- Results-driven, innovative, and entrepreneurial mindset with a focus on continuous improvement and business expansion
- Exceptional planning, organizational, and negotiation skills, with the ability to manage multiple priorities and achieve desired outcomes
- Excellent verbal, written, and presentation skills, with the ability to communicate effectively at all levels of customer and organizational leadership
- Strong analytical capabilities, including sales reporting, forecasting, pipeline management, business insights, and performance analytics
- Outstanding problem-solving and conflict-resolution skills, with the ability to navigate complex customer situations, de-escalate issues, and deliver effective solutions
- Detail-oriented and disciplined approach to managing complex portfolios and processes
- Bachelor's degree in business, marketing, or a related field
- 10+ years of Key Account Management with large C-Store or QSR customers
- Proven track record of meeting sales targets
- Excellent communication, negotiation, and interpersonal skills
- Proficient in Microsoft Office Suite and other relevant software
- Candidates must be legally authorized to work in the United States and must not require employer sponsorship to obtain or maintain work authorization for this position
- Location: Oklahoma, Texas, Kansas, Arkansas, New Mexico preferred; Remote
Benefits
- Remote work option for candidates in Oklahoma, Texas, Kansas, Arkansas, or New Mexico
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