Note: The job is a remote job and is open to candidates in USA. Pinterest is a global platform that helps people discover inspiration, dream about possibilities, and plan for what matters most. The IT Systems Administrator III will provide Tier 2 technical support, administer and troubleshoot core IT systems, analyze operational data, build dashboards, and support system integrations and 24/7 availability.
Responsibilities
- Provide hands-on Tier 2 IT Support, performing admin actions in core IT tools and technologies such as VS Code, Git, and command-line utilities to resolve complex technical issues
- Interpret data and analyze results from multiple sources (Gravwell/Splunk, Snowflake, HIVE…etc) to design, build, and maintain dashboards and reporting solutions that drive informed decision-making
- Maintain, monitor, and troubleshoot core systems ensuring secure daily operations for Pinterest employees globally
- Proactively identify, investigate, and flag issues or system anomalies, raising awareness with the team when recurring issues or themes present themselves and driving timely resolution
- Develop, document, and share best practices across the team by actively participating in team initiatives that promote operational excellence
- Collaborate cross-functionally with all IT Departments to support system integrations and process improvements
- Participate in on-call rotation for emergency escalations to ensure 24/7 system availability
Skills
- • 3+ years of experience in IT systems administration, technical support, or similar role
- • Experience in creating, maintaining, and interpreting dashboards and metrics using tools like Splunk, Gravwell, Snowflake, Hive, Apache Superset, Tableau, Retool, or Atlassian Analytics
- • Strong troubleshooting skills with ability to quickly identify issues, perform root cause analysis, and drive resolution in high-impact situations
- • Familiarity with the backend of an IT system/tool such as: Okta, LDAP, Google Workspace, Slack, Jira, Workday or related enterprise platforms
- • Excellent communication and documentation skills with emphasis on cross-team collaboration and knowledge sharing
- • Ability to work in PT time zone
- • Willingness to participate in on-call rotation for emergency escalations
- • Bachelor's degree in Information Technology, Computer Science, a related field or equivalent experience
- • Experience with SQL queries and API integrations
- • Advanced reporting and dashboard design skills for evolving business needs
- • Experience analyzing data, dashboards, and trends to identify insights and evolving business needs
- • Demonstrated ability to quickly learn and master new technologies with minimal guidance
- • Proven track record of ramping up on unfamiliar tools and delivering results
Benefits
- Medical
- Dental
- Vision
- 401K
Company Overview
Company H1B Sponsorship