Regional Operations Manager
Location: Remote; Phoenix or Las Vegas preferred
Compensation: Competitive Salary + Bonus Opportunity
Travel: Regional Travel Required up to 50%
We Find A Way.
At Crossroads Courier, every delivery matters.
Whether it's a life-saving medical shipment, a critical business delivery, or a time-sensitive logistics challenge, our Operations team ensures we consistently deliver for our customers.
We're looking for a Regional Operations Manager who can lead people, improve performance, and drive operational excellence across multiple locations. This is an opportunity to make a visible impact on the business by developing teams, improving service performance, creating accountability, and helping the organization scale.
What Makes This Role Different?
This is not a role where you sit behind a desk reviewing reports all day.
We're looking for a leader who enjoys being engaged in the operation, coaching employees, solving problems, and identifying opportunities to improve performance. You'll work closely with station leaders, drivers, customers, and executive leadership to improve service, profitability, employee engagement, and operational consistency.
If you enjoy building teams, creating accountability, improving processes, and driving measurable business results, you'll thrive in this role.
What You'll Do
Lead and support multiple operations locations
Develop, coach, and hold managers accountable
Improve on-time performance, service levels, and customer satisfaction
Analyze operational and financial metrics to identify opportunities for improvement
Drive process improvements that increase efficiency and scalability
Partner with Customer Experience, Sales, and Finance leadership
Improve employee engagement, retention, and accountability
Establish meaningful KPIs, scorecards, and reporting
Participate in budgeting, planning, and operational forecasting
Help create a culture of safety, service, and continuous improvement
What We're Looking For
Multi-site operations leadership experience
Experience leading managers and frontline employees
Strong communication and relationship-building skills
Track record of improving operational performance
Experience using metrics to drive accountability and decision-making
Ability to coach, mentor, and develop teams
Strong problem-solving and decision-making skills
Financial acumen with the ability to understand P&L performance
Ability to balance strategic priorities with day-to-day operational execution
Preferred Experience
Logistics, transportation, courier, distribution, or service-related industries
Experience leading geographically dispersed teams
Budgeting and forecasting experience
Process improvement and continuous improvement initiatives
Experience scaling operations and supporting growth
Success In This Role Looks Like
Within your first year, you'll:
Build strong relationships with station leaders and employees
Improve operational consistency across locations
Increase accountability through meaningful metrics and scorecards
Improve on-time performance and customer satisfaction
Strengthen employee engagement and retention
Develop future leaders within the organization
Improve profitability through operational efficiencies
Become a trusted business partner to executive leadership
Why Join Crossroads Courier?
Opportunity to make a significant impact on a growing organization
High visibility with executive leadership
Lead and develop multiple teams
Influence operational strategy and business performance
Autonomy to improve processes and drive change
Diverse responsibilities where no two days are the same
Opportunity to build something and leave a lasting impact
If you're looking for an opportunity to develop leaders, improve operational performance, drive accountability, and play a key role in the growth of a company, we'd love to talk with you.
Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.