Note: The job is a remote job and is open to candidates in USA. Frankenmuth Insurance is seeking a technical, forward-thinking IT Manager to lead the technology delivery and operations of Systems Administration-related software and services. This role involves overseeing system configuration, upgrades, and performance while collaborating with various IT teams to enhance efficiency and security.
Responsibilities
- Ensure application and service uptime. Report outages quickly and aggressively pursue remediation
- Ensure appropriate security controls are implemented and maintained across applications and services
- Collaborate with other teams to perform audits/health checks and to complete remediation work
- Plan and manage the installation of upgrades and patches across the IT environment
- Oversee vendor management for applications and services that the Systems Administration teams own or are the stewards of. Including contract negotiations and budgeting
- Manage individual contributor workload, ensuring alignment with corporate priorities. Adjusts workload and priorities as necessary
- Maintain an up-to-date list of primary and secondary contacts for enterprise applications and services
- Regularly meets with business units to ensure their needs are met and to identify shadow IT
- Ensure the development of operating procedures and technical diagrams
- Lead cross-functional, enterprise-level initiatives with high visibility and complexity
- Partner with project sponsors and business leaders to define scope, objectives, success metrics, and outcomes
- Translate strategic goals into executable project plans and roadmaps
- Proactively manage risks, issues, dependencies, and changes to ensure successful delivery
- Ensure initiatives deliver measurable business value and align with strategic priorities
- Facilitate corporate-level communication, decision-making, and escalation as needed
- Plan, execute, monitor, and close IT projects in accordance with established standards
- Manage project schedules, budgets, resources, and vendor engagements
- Ensure project updates and time tracking are completed within established guidelines
- Lead and motivate cross-functional project teams without direct authority
- Ensure clear communication of project status, milestones, risks, and impacts to stakeholders
- Apply continuous improvement practices based on lessons learned and project retrospectives
- Serve as a trusted partner to IT leadership, business stakeholders, and executive sponsors
- Balance competing priorities across multiple initiatives while maintaining delivery discipline
- Influence change by promoting transparency, accountability, and outcomes-based execution
Skills
- Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience)
- 3+ years of experience managing IT teams
- 5+ years of hands-on technical experience in a systems administration or enterprise systems role
- Demonstrated experience establishing, continuously improving, and scaling collaboration technologies such as Microsoft 365 and telepresence solutions
- Proven ability to manage multiple initiatives with competing priorities
- Excellent communication, facilitation, and stakeholder management skills
- Experience deploying and managing cybersecurity solutions
- Familiarity with project management tools (e.g., MS Project, Smartsheet, Jira)
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