Note: The job is a remote job and is open to candidates in USA. The Midtown Group is a staffing firm based in Washington, DC, seeking a highly skilled Remote ServiceNow Enterprise Business Analyst. In this role, you will bridge business stakeholders and technical teams to optimize ServiceNow implementations, drive process improvements, and support digital transformation initiatives.
Responsibilities
- Collaborate with business units to gather, analyze, and document requirements for ServiceNow modules and related enterprise systems
- Design and develop workflows, dashboards, and reports within ServiceNow to improve operational efficiency and visibility
- Conduct detailed data analysis utilizing tools such as Tableau, Power BI, Looker, R, and SQL to identify trends and support decision-making processes
- Lead process mapping sessions using Visio and facilitate workshops to streamline workflows aligned with Agile methodologies
- Manage project lifecycles from initiation through implementation, ensuring adherence to SDLC (Software Development Life Cycle) standards
- Develop database schemas and perform database design tasks using Microsoft SQL Server, Oracle, and ETL tools like Talend and Bash scripting
- Support integration efforts by utilizing Python, VBA, and Linked Data techniques to connect disparate systems securely and efficiently
- Monitor project progress using project management tools; communicate updates effectively across teams
- Assist in defining data governance policies to ensure data quality, security, and compliance across platforms
- Provide ongoing support for platform enhancements by analyzing system performance metrics and user feedback
Skills
- Proven experience as a Business Analyst with a focus on ServiceNow enterprise solutions in a remote setting
- Strong proficiency in business analysis techniques combined with technical expertise in SDLC processes
- Extensive knowledge of data analysis tools including Tableau, Power BI, Looker, R, SQL, and ETL processes
- Hands-on experience with database design using Microsoft SQL Server or Oracle; familiarity with database management best practices
- Skilled in project management methodologies such as Agile; capable of managing multiple projects simultaneously
- Technical proficiency in scripting languages such as Python, Bash (Unix shell), VBA; experience with Linked Data integration is a plus
- Familiarity with analysis skills related to analytics platforms like Talend; understanding of system architecture including Oracle databases
- Excellent communication skills with the ability to translate complex technical concepts into clear business language
- Demonstrated ability to collaborate effectively across diverse teams while maintaining attention to detail
Company Overview