Note: The job is a remote job and is open to candidates in USA. Onyx CenterSource provides B2B payments and business intelligence solutions for the hospitality industry. The Insights Solutions Consultant serves as a strategic advisor to travel and hospitality organizations, helping customers use data and analytics to improve business performance. The role combines solution consulting, customer engagement, business intelligence, and commercial responsibilities to drive platform adoption, expansion, retention, and value realization.
Responsibilities
- Serve as a trusted advisor to customers by understanding their business objectives, identifying opportunities, and recommending data-driven solutions
- Demonstrate the value of OnyxInsights through tailored product demonstrations, workshops, executive briefings, and business reviews
- Help customers interpret analytics and translate data into actionable business recommendations that drive measurable outcomes
- Identify and support new business opportunities and expanded platform adoption for OnyxInsights
- Develop business cases, ROI analyses, and value propositions that support commercial opportunities
- Support customer renewals by demonstrating ongoing value, adoption, and measurable business impact
- Contribute to revenue objectives related to new subscriptions, account expansion, and customer retention
- Communicate insights and recommendations in a clear, business-focused way for both operational and executive audiences
- Act as the voice of the customer by sharing market insights and customer feedback to influence product strategy and future enhancements
- Stay current on hospitality, payments, and business intelligence trends while representing OnyxInsights at customer meetings and industry events
Skills
- Minimum required: Bachelor's degree in Business, Analytics, Hospitality, Finance, Information Systems, or a related field
- 5+ years of experience in a customer-facing consulting, analytics, or business intelligence role within hospitality or travel technology
- Experience in sales, pre-sales, or customer-facing commercial roles within hospitality technology solutions
- Strong consultative, analytical, and problem-solving capabilities
- Demonstrated ability to translate business challenges into data-driven solutions
- Experience presenting complex information to senior executives and business decisionmakers
- Experience developing business cases, value propositions, or ROI analyses
- Comfort working toward revenue goals and participating in a variable-compensation structure
- Strong relationship-building and stakeholder-management skills
- Ability to communicate effectively with both technical and non-technical audiences
- Highly collaborative, commercially minded, and customer-focused approach
- Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting
- Travel for this position is less than 10%
- This position is hybrid in office and remote
- Experience within hotel operations, travel technology, fintech, or B2B payments
- Familiarity with business intelligence and data-visualization platforms such as Tableau, Power BI, Looker, or similar tools
- Understanding of hotel distribution, commissions, payment processing, benchmarking, and financial-performance metrics
- Experience supporting revenue-generating initiatives, customer expansion, or commercial growth objectives
- Familiarity with CRM platforms such as Salesforce
Benefits
- Every Onyx employee has the opportunity to grow through continual development opportunities
- Learning opportunities
- Variable-compensation structure
- This position is hybrid in office and remote
Company Overview