Note: The job is a remote job and is open to candidates in USA. Connection provides information technology solutions and support services to businesses. The Inside Sales Support Representative assists Account Managers with order fulfillment, customer service, account retention, and resolving customer issues while supporting account growth.
Responsibilities
- Provide superior customer to the Account Manager and customer during the order fulfillment process and in servicing
- Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
- Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
- Handle incoming calls and assist on calls as needed
- Prepare and follow up on orders to ensure accuracy andcustomer satisfaction
Skills
- Applicants must be authorized to work for any employer in the U.S
- A strong drive to succeed
- Excellent communication skills
- Strong customer service skills
- Ability to multitask
- The desire to help others
Benefits
- A supportive Team invested in your success
- Generous paid vacation, medical, dental and vision benefits
- Monday through Friday work schedule
- Tuition Reimbursement and 401k with matching
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Wellness and Volunteer Time Off days
- Sick time
Company Overview