Note: The job is a remote job and is open to candidates in USA. Heritage Builders is a growing construction and exterior services company backed by Allied Roofing Partners. The Inside Sales Representative will serve as a primary contact for homeowners, handling inbound and outbound calls, following up with leads, identifying customer needs, scheduling appointments, maintaining CRM records, and converting opportunities into sales.
Responsibilities
- Handle inbound and outbound calls with homeowners and prospective customers
- Respond quickly and professionally to new customer inquiries and leads
- Build rapport with homeowners and identify their roofing or exterior home improvement needs
- Follow up consistently with new and existing leads
- Schedule appointments for the appropriate sales or operations team
- Help move qualified opportunities through the sales process
- Discuss company services and help homeowners understand their options
- Follow up on estimates and outstanding sales opportunities
- Work to convert leads and opportunities into sold projects
- Maintain accurate customer information, notes, follow-up activity, and sales information within the CRM
- Confirm appointments and maintain consistent communication with homeowners
- Communicate with customers regarding scheduling, project timelines, and general questions
- Work closely with sales and operations teams to ensure a smooth customer experience
- Meet individual activity, conversion, and sales expectations
- Participate in ongoing sales training, coaching, and team meetings
- Help improve customer response times, conversion rates, and overall customer experience
Skills
- Strong sales, communication, and customer service skills
- Comfortable handling a high volume of inbound and outbound calls
- Confident speaking with homeowners throughout the day
- Comfortable asking questions, identifying customer needs, and moving conversations toward a sale
- Motivated by individual performance and commission opportunities
- Strong follow-up skills
- Positive attitude and professional phone presence
- Strong organizational and multitasking abilities
- Ability to work independently and remain productive in a remote environment
- Comfortable using computers, CRM systems, email, phone systems, and other technology
- Strong attention to detail and accurate documentation
- Dependable, coachable, and team-oriented
- Able to maintain professionalism in a fast-paced, performance-driven environment
- Previous inside sales, call center, appointment setting, or customer service experience
- Roofing, construction, exterior remodeling, or home services experience preferred
- Experience handling both inbound and outbound customer communication
- Previous experience working with CRM systems
- Experience following up with leads and closing sales opportunities
- Remote work experience preferred
Benefits
- 1% commission on gross revenue sold
- Commission increases to 1.5% of gross revenue sold when sales conversion exceeds 20% during the monthly measurement period
- Remote work opportunity
- Stable and growing organization
- Backed by Allied Roofing Partners, a national platform with long-term growth opportunities
- Performance-driven but team-oriented culture
- Ongoing training and coaching
- Career advancement opportunities
- Opportunity to grow within sales, customer experience, or operations
Company Overview