Note: The job is a remote job and is open to candidates in USA. Troy Consulting is an IT and management consultancy that helps organizations define strategies, streamline processes, and use data to achieve measurable success. The Content Coordinator will manage content quality assurance, CMS publishing, ingestion workflows, documentation, and cross-team coordination while developing automation tools and reporting solutions to improve publishing operations.
Responsibilities
- Perform detailed quality assurance checks of Word, Excel, and PowerPoint templates before ingestion, checking metadata, accessibility, and adherence to publishing standards
- Publish and maintain content in our CMS, following established workflows and release requirements
- Support US and localized bulk-ingestion workflows and coordinate handoffs across content, design, and localization teams
- Maintain clear operational documentation, trackers, status updates, and audit trails for publishing activities
- Identify repetitive or error-prone content operations and translate them into recommendations for clear automation requirements and maintainable workflows
- Build, test, document, and maintain scripts and lightweight tools using Python, PowerShell, or similar scripting technologies
- Use GitHub Copilot CLI, GitHub Copilot in Visual Studio Code, or comparable AI-assisted development tools to accelerate solution development, troubleshooting, and documentation
- Consolidate existing scripts into simple, reliable end-to-end tools, including one-click workflows where possible
- Create dashboards or reporting solutions that provide visibility into publishing workstreams, throughput, quality, and blockers
- Develop clear process documentation, user guidance, and support materials so automated solutions can be adopted and maintained by the broader team
- Balance automation with appropriate human review, ensuring solutions improve efficiency without compromising content quality or publishing controls
Skills
- Workflow Automation and Scripting — 2+ years: Hands-on experience building, testing, and maintaining solutions using Python, PowerShell, APIs, or similar technologies
- Content Publishing and Operations — 2+ years: Experience with CMS platforms, content ingestion, metadata, and structured QA
- Microsoft 365 — 2+ years: Strong practical expertise with Word, Excel, and PowerPoint
- 2-4 years of experience in digital content publishing, content operations, content management, production, or a related field
- Strong expertise with Microsoft 365, particularly Word, Excel, and PowerPoint
- Hands-on experience using a content management or publishing platform to prepare, publish, update, and maintain digital content
- Strong understanding of content publishing lifecycles, including intake, metadata preparation, QA, localization, ingestion, release, and maintenance
- Demonstrated experience automating workflows with Python, PowerShell, or another scripting language
- Experience using GitHub Copilot CLI, GitHub Copilot in Visual Studio Code, or similar AI-assisted development tools to create scripts or automated solutions
- Strong attention to detail and experience performing structured QA against defined requirements or checklists
- Strong organizational skills and the ability to manage multiple publishing and automation priorities independently
- Excellent written and verbal communication and collaboration skills, with the ability to build alignment across technical and non-technical teams, proactively surface risks and dependencies, and translate operational needs into clear strategic recommendations
Benefits
- Medical, dental, vision, mental health
- 401(k) with company match
- PTO accrual
- Delivery Excellence Program for professional growth
Company Overview