Note: The job is a remote job and is open to candidates in USA. Melone Hatley, P.C. is a family and estate planning law firm. The Inside Sales - Client Services Coordinator converts inbound leads into new business opportunities, serves as the first point of contact for prospective clients, and provides exceptional customer experiences. The role involves lead follow-up, client needs assessment, sales goal achievement, pipeline collaboration, and CRM record maintenance.
Responsibilities
- Generate new sales opportunities by reaching out to inbound leads via phone calls and follow-up emails
- Use active listening and effective interviewing techniques to identify and understand client needs
- Achieve and exceed sales closure goals on a quarterly basis
- Collaborate with internal teams to build a robust sales pipeline and facilitate successful deal closures
- Maintain accurate records in our Customer Relationship Management (CRM) system, tracking lead progress and interactions
Skills
- Minimum of 1 year of proven experience in inside sales
- Proven track record of exceeding sales goals and targets
- Strong phone presence, with the ability to make numerous phone calls per day
- Proficiency in Microsoft Office (Teams, Word)
- Experience with Customer Relationship Management (CRM) tools such as HubSpot
- Excellent verbal and written communication skills
- Strong active listening, problem-solving and presentation abilities
- Ability to manage multiple priorities and work efficiently under deadlines
- Some college education
Benefits
- 100% Employer Paid Medical Benefits for Employees and Dependents
- Dental, Vision, and Life Insurance
- 401 (k) Matching
- Paid Time Off and Holiday Pay
- Remote work options are available
Company Overview