Note: The job is a remote job and is open to candidates in USA. Brooksource is a staffing and consulting company seeking an Information Technology Support Analyst to support a Nuclear Online Work Management initiative for a major Fortune 200 energy generation client. The role provides technical and application support across applications, data pipelines, integrations, cloud technologies, and AI-enabled solutions, including troubleshooting, root cause analysis, incident coordination, and minor bug fixes in a highly regulated nuclear environment.
Responsibilities
- Provide day-to-day technical and application support for the Nuclear Online Work Management platform and its supporting technologies
- Serve as a primary point of contact for troubleshooting application, data, integration, and user-reported issues
- Investigate incidents across the application stack to identify where failures or gaps are occurring
- Perform root cause analysis and coordinate with software engineering, data engineering, data science, cloud, and infrastructure teams to resolve issues
- Troubleshoot issues within Azure and Databricks-based environments and escalate complex problems to the appropriate engineering teams
- Support applications utilizing technologies such as React and Node.js by diagnosing application behavior and performing minor bug fixes when appropriate
- Analyze logs, system behavior, data outputs, and user workflows to isolate technical problems
- Translate user-reported issues into clear technical requirements or incident details for engineering teams
- Document incidents, root causes, resolutions, known errors, and troubleshooting procedures to improve long-term support capabilities
- Identify recurring support issues and recommend improvements that increase application stability and reduce operational disruption
- Support testing, validation, releases, and post-deployment activities as enhancements are introduced into the platform
- Partner with business users to understand operational workflows and ensure technology issues are resolved with minimal impact to nuclear work management activities
- Collaborate across technical teams rather than operating within a single application, development, or data silo
Skills
- • Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, or related field; OR equivalent professional experience
- • 3+ years of professional experience in IT application support, production support, software engineering, data analytics, or a related technical role
- • Experience troubleshooting complex application, data, integration, and/or production issues
- • Ability to perform root cause analysis and determine whether issues originate within the application, data, infrastructure, integration, or user process
- • Working knowledge of Microsoft Azure and cloud-based application environments
- • Familiarity with Databricks and modern data platforms
- • Understanding of data engineering and data science concepts, including how data and analytical models integrate into enterprise applications
- • Foundational knowledge of modern application development technologies, particularly React and Node.js
- • Experience supporting users and translating reported business issues into actionable technical problems
- • Ability to read and understand application logs, error messages, data outputs, and other technical information used during troubleshooting
- • Experience working across multiple technical teams to coordinate incident resolution
- • Strong analytical, problem-solving, and communication skills
- • Ability to operate effectively in a highly regulated, process-driven environment
- • Comfortable supporting technologies outside of a single specialized discipline
- • Experience supporting enterprise applications in production environments
- • Experience with Azure, Databricks, React, and/or Node.js environments
- • Experience supporting data-intensive or AI-enabled applications
- • Familiarity with IT Service Management processes including Incident, Problem, and Change Management
- • Experience within the energy, utilities, nuclear, or another highly regulated industry
- • Understanding of software development lifecycle and Agile delivery practices
Benefits
- A welcoming, collaborative team environment
- Opportunity to work with the nation’s largest producer of carbon-free energy and gain exposure to next-generation energy sources and new technologies
- Health benefits
- Dental benefits
- Vision benefits
- Weekly pay
- Holiday paid time off
- Sick leave
Company Overview
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