Note: The job is a remote job and is open to candidates in USA. Verisma is seeking an Implementation Project Manager to manage client onboarding from end to end. The role coordinates cross-functional implementation activities, establishes timelines, tracks deliverables, supports technical initiatives, and provides leadership, mentoring, and client communication throughout the onboarding process.
Responsibilities
- Develop implementation process including Standard Operating Procedures
- Manage handoff from Sales to Implementation to Operations
- Review sales sheet and analyze data to determine and communicate timelines
- Establish appropriate timelines for implementations by coordinating with Sales, Operations and the Client
- Track and report implementation status
- Conduct client and implementation surveys for feedback
- Develop, communicate and distribute client specific Statement of Work to assist in the coordination of day-to-day operational aspects of client onboarding to ensure project deliverables are met within the outlined time frame, in line with contract goals
- Create EMR training guides with hands-on walkthroughs for Operations Team
- Coordinates and leads client calls with weekly updates
- Anticipate assignments and projects that need to be or will be assigned and work with senior leadership to schedule
- Support and mentor implementation team members
- Assess workflows through analysis of client data and reporting
- Troubleshoot technical difficulties and provide support to Implementation team
- Work directly with senior leadership and key operational management
- Understands that this role requires specific responsibilities for protecting sensitive data
- Support technical initiatives relating to automation and software integrations
- Live by and promote Verisma company values
- Performs other duties as assigned to ensure effective operation of the department and the company
Skills
- • 5+ years experience in the healthcare or related field
- • 2+ years experience in management or supervisory experience
- • Extensive knowledge of commonly used concepts, practices, and procedures within the Release of Information industry and the Health Information Management industry
- • Excellent interpersonal skills, especially when dealing with clients, senior executives, sales teams, and business partners
- • Proven ability using data and analytics to inform and influence decision-making
- • Valid driver's license with a safe driving history
- • Ability to travel to assigned accounts, up to 50%, as needed
- • Bachelor's degree in Healthcare Technology, Business Management, or other related field preferred
- • EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech, EDM, etc.) and/or clinical experience preferred
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