Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is an equal opportunity employer providing solutions for automotive and marketplace businesses. The eBay P&A Growth Advisor drives growth, retention, and account health for eBay Parts & Accessories sellers by optimizing marketplace performance, resolving operational issues, and collaborating with cross-functional teams.
Responsibilities
- Manage a portfolio of eBay sellers, focused on GMV growth, retention, listing quality, and overall marketplace performance
- Monitor seller health metrics including ratings, service metrics, policy flags, and GMV trends, proactively engaging at-risk accounts to mitigate churn and drive improvement plans
- Lead onboarding and training initiatives for new sellers to ensure successful ramp-up and sustained marketplace performance
- Troubleshoot listing, compliance, and eLINK integration issues, collaborating with Product, Development, and Technical Support teams to resolve escalations efficiently
- Serve as the voice of the customer by providing feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders
- Partner with Sales to provide product expertise, collateral, and eLINK demos
- Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach
- Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions, reinforcing strategic relationships with eBay Motors and industry stakeholders
Skills
- Equivalent work experience will be considered
- 2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc)
- Strong written and verbal communication skills, with the ability to present, train, and engage effectively with diverse audiences
- Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies
- Demonstrated ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment
- Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring
- Experience with troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
- Ability to travel approximately 30% as required for customer visits and industry events
- Bachelor's degree
- Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance)
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