Note: The job is a remote job and is open to candidates in USA. Medidata Solutions provides digital solutions and analytics to support clinical trials and improve patient outcomes. The Implementation Consultant leads the configuration and enablement of Medidata software, translates client requirements into clinical systems solutions, supports customer engagements and cross-functional teams, and mentors colleagues.
Responsibilities
- Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements
- Adhere to or educate on best practices for implementing Medidata's software
- Author, adapt, or agree on specifications based upon client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata's suite of products, as well as in custom integrations
- Support less experienced team members with client engagements, being accountable for quality of delivery
- Support developers and other cross functional departments during configuration or implementation of specifications
- Support cross functional departments with issue resolution
- Delivery of in-person/remote client workshops
- Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work
- Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage
- Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing)
- Communicate status reports to stakeholders on both client and internal projects
- Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices
- Comply with and enforce Medidata Standard Operating Procedures, processes and policies
- Assist in the scheduling of professional services resources and ensure timely completion of deliverables
- Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed
- Support third party vendors with integration and/or data transfer efforts
- Own multiple customer-facing projects or engagements
- Significant knowledge and experience in one product or solution, or, relevant experience in a group of products/solutions
- Mentor/Train AICs or new employees
Skills
- Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
- Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions
- Ability to work with technical R&D staff and translate new software features into real world examples
- Knowledge of computer usage in a web-based environment
- Ability to absorb and apply new information quickly
- Ability to think logically to solve complex problems
- Solid analytical and technical skills with regard to software applications
- Strong collaboration and team-building skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Self-motivated, able to assume responsibility and work autonomously in a professional manner
- Experience of working to Standard Operating Procedures
- Adaptable to changing business needs and/or product landscapes
- Willing to travel to office locations and customer engagements
- Minimum 4-year university/college degree or equivalent (analytic discipline a plus)
- Experience working with clinical trials, or equivalent combination of education and experience required
- Prior services delivery experience required
- Experience supporting project teams and meeting project timelines
- Prior data management or clinical trial software consulting experience preferred
Benefits
- This is a hybrid remote/in-office role.
- Many of Medidata's non-sales positions are eligible for annual bonuses.
- Medical, dental, life and disability insurance
- 401(k) matching
- Family leave
- Flexible paid time off
- 10 paid holidays per year
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