Note: The job is a remote job and is open to candidates in USA. KellyOCG is seeking an Account Executive – Logistics to support a growing meal delivery and emerging categories program. The role provides customer, merchant, and delivery-partner support, monitors operational quality, executes standard operating procedures, resolves fulfillment issues, and supports new pilot initiatives.
Responsibilities
- Provide customer, merchant, and delivery-partner support
- Monitor and support daily operational quality
- Follow, execute, and provide feedback on standard operating procedures
- Learn and effectively use internal tools and support systems
- Identify fulfillment issues before they become widespread or persistent
- Document customer and operational issues accurately
- Collaborate with internal teams to resolve escalated or recurring problems
- Support the launch, testing, and refinement of new pilot initiatives
- Adapt to changing priorities, processes, and business requirements
Skills
- Excellent verbal communication skills
- Strong attention to detail
- Ability to adapt effectively to changing contexts and priorities
- Experience using Slack
- Experience with customer support tools such as Zendesk or Salesforce
- Experience in last-mile logistics, delivery operations, or delivery-focused customer service
- Account management experience
- Experience using SQL
- Experience supporting operational pilots or newly launched programs
- Familiarity with fulfillment, delivery, or marketplace operations
Benefits
- Remote - USA
Company Overview