Note: The job is a remote job and is open to candidates in USA. Rate is the 2nd-largest retail mortgage lender in the U.S., known for its customer service and industry-leading tools. The Human Resources Operations Specialist is responsible for managing the onboarding process for new hires, ensuring compliance, and collaborating with various teams to enhance the overall hiring experience.
Responsibilities
- Manage end-to-end onboarding processes, ensuring a seamless transition from candidate to employee
- Process new hires through the HRIS and prepare all hiring-related documentation, communications, and notifications
- Coordinate and communicate candidate status, onboarding progress, and critical hiring updates with recruiters, hiring managers, and HR Operations partners to ensure a seamless hiring experience
- Coordinate employment offers in partnership with Talent Acquisition and hiring managers
- Initiate, monitor, and review pre-employment screenings, including background checks, escalating issues when appropriate
- Ensure timely and compliant completion of I-9 and employment eligibility verification requirements
- Ensure integrity and accuracy of employee data within HR systems, including Workday and other HR technologies
- Create, maintain, and audit new hire personnel files and onboarding documentation to ensure accuracy, completeness, and compliance with company policies and regulatory requirements
- Assists with administrative tasks and other duties as assigned
Skills
- Manage end-to-end onboarding processes, ensuring a seamless transition from candidate to employee
- Process new hires through the HRIS and prepare all hiring-related documentation, communications, and notifications
- Coordinate and communicate candidate status, onboarding progress, and critical hiring updates with recruiters, hiring managers, and HR Operations partners to ensure a seamless hiring experience
- Coordinate employment offers in partnership with Talent Acquisition and hiring managers
- Initiate, monitor, and review pre-employment screenings, including background checks, escalating issues when appropriate
- Ensure timely and compliant completion of I-9 and employment eligibility verification requirements
- Ensure integrity and accuracy of employee data within HR systems, including Workday and other HR technologies
- Create, maintain, and audit new hire personnel files and onboarding documentation to ensure accuracy, completeness, and compliance with company policies and regulatory requirements
- Assists with administrative tasks and other duties as assigned
- Demonstrates a service-first mindset and commitment to delivering an exceptional employee and candidate experience
- Builds trust and credibility through responsiveness, professionalism, and follow-through
- Excellent verbal, written, and interpersonal communication skills
- Effectively collaborates across teams and organizational levels
- Exceptional organizational skills and attention to detail
- Maintains accuracy while managing multiple priorities and deadlines
- Exercises discretion and professionalism when handling sensitive and confidential information
- Applies sound judgment and escalates issues appropriately
- Identifies process inefficiencies and recommends practical solutions
- Demonstrates initiative and adaptability in a changing environment
- Prioritizes work effectively and thrives in a fast-paced, evolving environment
- Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
- Experience supporting high-volume, fast-paced environments with competing priorities and deadlines
- Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent experience will be considered
- 1-3 years of Human Resources, HR Operations, HR Coordinator, or related experience preferred
- Prior experience working within the mortgage, financial services, or lending industry is highly preferred
- Experience working with HRIS platforms; Workday experience strongly preferred
Benefits
- Eligibility to participate in a company-sponsored 401(k)
- Vacation benefits
- Eligibility for medical, dental, vision, and prescription drug benefits
- Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
- Life insurance and death benefits
- Critical care insurance
- Personal accidental insurance
- Commuter benefits
- Pet insurance
- Certain time off and leave of absence benefits
- Well-being benefits (e.g., employee assistance program)
- Other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)
Company Overview