Note: The job is a remote job and is open to candidates in USA. GumGum is an advertising technology company transforming advertising through its AI-driven Mindset Graph platform, which matches brands with people in relevant moments. The HR Operations Specialist will execute day-to-day benefits administration, immigration support, compensation operations, and recurring People programs while maintaining data integrity and supporting cross-domain HR projects.
Responsibilities
- Own day-to-day benefits administration and drive the annual open enrollment cycle end to end — enrollments, qualifying life events, invoice reconciliation, and COBRA coordination
- Partner with the team's immigration point of contact to keep cases and filing deadlines on track, and own I-9 and E-Verify execution outright
- Maintain the compensation data the whole People function runs on: the variable pay index, the job architecture and levelling library, and submissions to our benchmarking partners
- Build the analysis behind real pay decisions — band placement, compa-ratio, and offer analytics the team acts on
- Keep recurring People programs moving on cadence, from the performance review cycle to the annual compensation review to engagement surveys
- Curate the People programs calendar so cycles land cleanly and never collide
- Work alongside our People systems owners on data integrity and audits across HR tools like ChartHop
- Take on cross-domain special projects as they surface — a generalist seat with genuine range
Skills
- 3+ years in HR or People Operations, comfortable moving across benefits, immigration, compensation, and program support rather than specializing in one
- Proven ability to run a defined process independently once trained — processing enrollments, reconciling data, or preparing reports
- Experience supporting a recurring People program such as open enrollment or a performance cycle as part of a team
- Hands-on fluency in an HRIS or payroll system such as ADP Workforce Now
- A reconciliation instinct: you can put two data sets side by side, like invoices against enrollment records, and spot what doesn't line up
- Strong organization and deadline awareness — you track multiple recurring processes at once, follow documented process closely, and escalate exceptions rather than improvise
- Clear written and verbal communication, including fielding employee questions on benefits and process with confidence
- AI literacy — you use tools like ChatGPT or Claude to draft communications, analyze data, and troubleshoot faster, with real examples to point to
- For occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office
Benefits
- Flexible work environment, with the ability to work either in-office or remotely/from home, for positions located within a commutable distance to the office
- Benefits, an emphasis on recognition, development, and wellness
- An employer-matched 401(k) retirement plan
- Depending on the role, participation in a bonus, commission, or stock incentive program
Company Overview