Note: The job is a remote job and is open to candidates in USA. Business Centric Technology is recruiting for an unnamed client seeking a Senior Customer Success Manager. The role drives customer outcomes across onboarding, adoption, retention, renewals, and growth, while owning success planning, executive alignment, solution positioning, and cross-functional leadership.
Responsibilities
- Own executive-level customer relationships, align solutions with business objectives, and lead long-range planning, demand forecasting, and roadmap strategy
- Drive customer retention, renewals, account growth, and multi-year expansion opportunities while maintaining portfolio profitability
- Lead discovery, solution design, customized demos, POCs, executive presentations, and ROI/value engineering
- Manage high-impact escalations, cross-functional account teams, and governance, risk, and compliance requirements
- Champion customer success stories and drive measurable customer outcomes through advanced solution adoption
Skills
- Bachelor's degree in business, accounting, information systems, or a related field or equivalent work experience
- 5-7 years in customer engagement, account coordination, sales support, or operations
- Proficient in Microsoft Excel, Word, PowerPoint, and Copilot
- Expert in disciplined usage of CRM
- Ability to triage issues, document accurately, and identify issue resolution
- Strong communication skills, including experience with C-level executives
- Proactively identifies trends, mitigates risk, and leads to complex issue discovery
- Preferably in a SaaS or B2B environment
Benefits
- Commission
- Flexibility of a remote work model (Texas-based preferred; monthly or quarterly on-site meetings in DFW)
- Medical, Dental, Vision Insurance with Flexible Spending Account
- Unlimited PTO
- Life Insurance, AD&D, & Supplemental Life
- Short- & Long-term Disability
- Tuition Benefits
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