Note: The job is a remote job and is open to candidates in USA. NVIDIA is a technology company focused on accelerated computing, artificial intelligence, and advanced hardware and software technologies. The HPC Technical Account Manager will support enterprise customers with sophisticated HPC and AI data center installations, operations, maintenance, and technical issues while coordinating with engineering, marketing, and support teams to ensure customer success.
Responsibilities
- Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies
- Own and resolve customer issues during installation, operation, maintenance or product application
- Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph
- Bring independent analysis, communication, and problem-solving skills to improve customers' experiences
- Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements
Skills
- 8+ years in providing in-depth customer support and debugging for hardware and software products
- BS degree in Computer Science, Engineering, or a related field, or equivalent experience
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
- Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends
- Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances
- Superb communication and presentation/oral skills
- Strong organizational skills and able to prioritize / multi-task easily with limited supervision
- Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments
- Experience as a developer and/or support escalation team member for large enterprise customers or service providers
- Scripting in Python, bash, Ansible, yaml, etc…
- Background with developing or debugging AI and data analytics software
Benefits
- A comprehensive benefits package
- Equity
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