Note: The job is a remote job and is open to candidates in USA. Clearsense is a healthcare IT data and analytics company operating in a collaborative, fast-paced environment. The Helpdesk Administrator will own the company’s end-user computing environment, including Microsoft 365 and Entra ID administration, endpoint management, patching, vulnerability remediation, ticket ownership, and compliance documentation across macOS and Windows devices.
Responsibilities
- Manage user lifecycle: account creation, renames, transfers, and offboarding
- Administer license assignment, optimization, and reclamation across M365 SKUs
- Create and maintain security groups, distribution lists, and dynamic group membership rules
- Support Entra ID administration including group-based access, MFA registration issues, and sign-in troubleshooting
- Manage Company Portal availability, app assignment, and the self-service enrollment experience
- Own device enrollment across macOS (ABM/ADE → Intune) and Windows
- Build, test, and troubleshoot Intune configuration and compliance policies
- Administer NinjaOne RMM: agent deployment, policy configuration, remote script execution, and automation
- Perform laptop maintenance, imaging, refresh cycles, and hardware lifecycle tracking
- Coordinate device offboarding, wipe verification, and asset return with vendor partners
- Maintain accurate endpoint inventory and enrollment compliance reporting
- Own the full workstation patching program — OS updates, third-party software, and firmware — across macOS and Windows
- Define and maintain patch rings, deployment schedules, and deferral policies in Intune and NinjaOne
- Actively hunt vulnerabilities across the workstation fleet rather than waiting for them to be reported
- Triage, prioritize, and remediate endpoint findings surfaced by the security team, working to defined SLAs by severity
- Track and report remediation status, patch compliance percentages, and exception justifications for audit evidence
- Investigate and resolve failed patch deployments and non-compliant devices
- Serve as primary owner for internal end-user support tickets (excluding server and cloud infrastructure, which sit with Platform Engineering)
- Own all security, QAR, and security-team-generated tickets relating to laptops and workstations
- Maintain ticket hygiene: accurate categorization, documented resolution steps, and timely closure
- Identify recurring issues and drive permanent fixes rather than repeat remediation
- Maintain endpoint controls in support of HITRUST and SOC 2 requirements
- Produce audit evidence on request — patch compliance, encryption status, enrollment coverage, and access reviews
- Follow established change management SOPs and CAB procedures for endpoint-impacting changes
- Write and maintain runbooks, standard operating procedures, and end-user documentation
Skills
- 3+ years in a helpdesk, desktop support, or endpoint administration role
- Hands-on administration of Microsoft 365 and Entra ID (user, license, and group management)
- Working experience with Microsoft Intune for device configuration and compliance
- Experience with an RMM platform (NinjaOne, Kaseya, Datto, or similar)
- Demonstrated ownership of a patch management program
- Support experience across both macOS and Windows in a managed environment
- Scripting ability for automation and remediation (PowerShell, Bash, or Python)
- Strong written communication and documentation habits
- Experience in a HITRUST, SOC 2, or HIPAA-regulated environment
- Familiarity with vulnerability management tooling and CVE triage
- Experience with Apple Business Manager and Automated Device Enrollment
- Jira or equivalent ticketing system experience
- Microsoft certifications (MD-102, MS-102) or equivalent
- Exposure to Conditional Access policy design and troubleshooting
Benefits
- 100% remote work
- Full-time opportunity
- A very fun, creative, collaborative, and fast-paced work environment
- Great work/life balance
Company Overview
Company H1B Sponsorship