Note: The job is a remote job and is open to candidates in USA. Pittsburgh Winsupply - Fire Sprinklers & Fabrication is seeking a Help Desk Support Analyst to support users in a fully remote, first-shift role due to growth and high call volume. The role provides technical support for networks, desktops, and applications, troubleshoots issues, follows escalation procedures, documents work, and communicates effectively while working with minimal supervision.
Responsibilities
- Technical support of Network, Desktop and Applications
- Strong troubleshooting skills
- Ability to follow strict escalation procedures
- Excellent Documentation and Communication
- Ability to work with minimal supervision
Skills
- Help Desk Call Center
- Healthcare Environment
- Active Directory
- MS Windows 7 & 8
- MS Office 2003/2007/2010
- Email Administration (MS Outlook)
Benefits
- Fully remote work
Company Overview