Note: The job is a remote job and is open to candidates in USA. Genzeon is hiring a Healthcare Client Partner to lead client relationships, engagement, and implementation delivery for healthcare technology and IT services clients. The role is accountable for client retention and growth, successful solution delivery, and strategic account development.
Responsibilities
- Serve as a Trusted Advisor and directly lead and support client relationships, engagement, and implementation delivery
- Responsible and accountable equally for client retention and client growth through organic growth, cross-sell and upsell opportunities with specific sales targets
- Responsible for delivering promised client outcomes as a part of the client project portfolio implemented by Genzeon
- Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
- Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
- Build power point decks for client presentations (QBR's, kick offs, status meetings)
- Facilitate joint client-Genzeon leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
- Deliver successful client partnerships that result in high client satisfaction, retention, and growth
- Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
- Driving strategic planning, financial planning, service level management and projects
- Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
- Design and develop best practices in client engagement and implementation to deliver industry-leading client experience
- Maintaining program/project end-to-end accountability for customer satisfaction and overall delivery excellence for Client Technology
- Manage multiple and diverse program colleagues and stakeholder expectations to deliver infrastructure and capabilities in alignment with customer needs with appropriate transparency
- Identify, manage and resolve complex issues, preventing escalations, where possible
- Manage, negotiate and resolve project risks effectively
- Think strategically and identify opportunities for optimization
- Drive both hunting and farming activities within existing client accounts, proactively identifying new business opportunities and expanding account penetration
- Build and execute a solution-led sales strategy, engaging clients around business outcomes, digital transformation, and technology services rather than transactional sales
- Collaborate closely with delivery leaders in a "2-in-the-box" engagement model, combining sales expertise with strong domain and delivery capabilities to drive account growth
- Target and manage senior stakeholder relationships, demonstrating a consultative sales approach, strong deal-closing ability, and a proven track record of growing strategic accounts
- Create an open, honest, accountable and collaborative team environment
- Operate as an empowering leader; makes others look great
- Flexible, Agile and able to adapt style to deliver
Skills
- 15+ years in a healthcare client facing role with progressive leadership role
- 8+ years' experience with IT services companies in sales roles with $3 million+ annual sales targets
- Strong project performance analysis and strategic power point deck building skills
- Outstanding customer service skills
- Experience organizing, analyzing and presenting data
- Strong ability to learn at a fast pace, apply knowledge and be consultative
- Strong attention to detail, time management, and decision-making skills
- Ability to work with significant independence and minimal supervision
Benefits
- Remote (Work Anywhere in USA)
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