Note: The job is a remote job and is open to candidates in USA. Gather AI builds warehouse intelligence technology using autonomous drones and camera systems. The Hardware Deployment Project Manager owns hardware readiness for customer deployments, field escalations and returns, and accurate bills of materials and fleet configurations across hardware programs.
Responsibilities
- Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites
- Be on site for installs and go-lives as the hardware liaison lead, then hand off cleanly to Field Ops
- Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop
- Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers
- Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability
- Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control
- Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action
- Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action
- Give Purchasing a clear demand plan and flag long-lead and single-source risks early
Skills
- You've owned hardware readiness for deployments, production launches or NPI builds end to end —, covering schedules, kits, parts and handoffs — and kept other teams moving toward the date without direct authority
- You've owned the record of what hardware is built and implemented: BOMs and revisions, configurations and change control, or RMA processes. Ideally you've build one of these, not just owned it.a BOM or configuration record, an inventory system or an RMA process
- You can read assembly and part drawings, electrical schematics, and understand critical to quality callouts. drawings and harness pinouts, and you're comfortable getting hands-on to troubleshoot hardware
- You can take a field escalation from first report to resolution and keep everyone informed along the way
- You're detail-oriented, agile and adaptable and adapt quickly when plans change
- Experience in warehouse, material handling or forklift environments
- Robotics or autonomous-vehicle deployment experience
- Experience working with suppliers or contract manufacturers on ECOs or recurring defects.Experience coordinating with suppliers or contract manufacturers
- Experience with Document Control, Good Documentation Practices, and Good Manufacturing Practices
- Eastern time zone is a plus
Benefits
- Remote in the US, with about one week a month on site in Pittsburgh; when a customer deployment is active, travel to that site takes priority.
Company Overview
Company H1B Sponsorship