Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a healthcare services and products company, and they are seeking a Representative II for Customer Service Operations. This role involves providing exceptional phone support to both internal and external customers, handling inquiries, processing orders, and ensuring customer satisfaction across all time zones.
Responsibilities
- Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
- Processes customer purchase orders
- Maintains operations by following policies & procedures
- Maintains customers confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Adheres to departmental service levels and KPI’S
- Adapts to new assignments and working in a fast-pace changing environment
- Identifies opportunities for continued process improvement
- Assists with new hires with onboarding
Skills
- 1-3 years of experience
- High School Diploma, GED or equivalent work experience
- Work experience in a high-volume call center
- Work experience in healthcare
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview
Company H1B Sponsorship