Note: The job is a remote job and is open to candidates in USA. MetLife is a leading financial services company providing insurance, employee benefits, annuities, and asset management solutions. The Group Insurance Administrator delivers operational support and exceptional service by accurately administering enrollment, eligibility, beneficiary, and recordkeeping transactions while assisting customers and resolving escalated issues.
Responsibilities
- Reviews and enters enrollment information into various systems, ensuring high accuracy
- Handles benefit plan referrals from call center and units within the organization
- Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc
- Maintains data in automated systems; troubleshoots and corrects problems
- Helps conduct research on escalated cases
- Participate in customer calls and meetings to explain processes, procedures, and resolve issues
- Recommend workflow, form, and process improvements to increase efficiency and reduce costs
- Adapt quickly to new responsibilities and a fast-changing work environment
- Demonstrate strong analytical and critical thinking skills
- Maintain accuracy and high-quality work while performing in a fast-paced environment
Skills
- • High school diploma or GED required, with proficiency in Microsoft Office Suite
- • Participate in customer calls and meetings to explain processes, procedures, and resolve issues
- • Recommend workflow, form, and process improvements to increase efficiency and reduce costs
- • Adapt quickly to new responsibilities and a fast-changing work environment
- • Demonstrate strong analytical and critical thinking skills
- • Maintain accuracy and high-quality work while performing in a fast-paced environment
- • 1-3 yrs. relevant business experience
- • Excellent written and oral communication skills
- • Ability to prioritize work with good time management skills
- • Ability to work well in a team setting
- • Associate's or Bachelor's degree preferred
Benefits
- Annual short-term incentive compensation
- Stock-based long-term incentives
- A comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- A retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
Company Overview