Note: The job is a remote job and is open to candidates in USA. Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to deliver services, solutions, and technologies that empower business success. The Account Manager drives business development, cultivates customer relationships, identifies opportunities, and aligns Ricoh’s products and services with customer goals. The role focuses on solution selling, digital transformation, account growth, customer research, and stakeholder engagement.
Responsibilities
- Execute business development strategies to drive growth
- Understand the customer’s environment and identify opportunities within new and existing accounts
- Open new doors with decision-makers and influencers to generate sales opportunities and increase Ricoh’s market share
- Solve critical business challenges, both known and uncovered through research and strategic questioning
- Understand how customers are buying, not just what they are buying, by focusing on business needs rather than predetermined products or services
- Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling and solution-based conversations
- Identify opportunities aligned with Ricoh’s portfolio of products and services
- Articulate how purchasing decisions impact a customer’s financial position and business outcomes
- Assess customer environments and create strategies to expand and extend core services throughout the enterprise
- Demonstrate excellent verbal and written communication skills
- Develop and confidently deliver compelling presentations, both in-person and virtually
- Build strong relationships with stakeholders, sponsors, and advocates within customer organizations
Skills
- * Bachelor's degree or equivalent experience
- * 3+ years of demonstrated business development experience
- * Foundational knowledge of Profit & Loss (P&L) components
- * Ability to research and analyze customer businesses to drive meaningful business conversations
- * Proven ability to manage multiple accounts while maintaining strong attention to detail
- * Demonstrated success using collaboration to build influence
- * Sound understanding of the solution design process
- * Ability to bring thought leadership to customer engagements
- * Outstanding verbal and written communication skills
- * Proven ability to develop and maintain professional relationships with key stakeholders
- * Commitment to staying current with Ricoh offerings and market trends
- * Ability to assess customer environments and develop business strategies that drive growth
- * Strong learning agility and adaptability
- * Ability to navigate customer approval processes and develop sponsors and advocates within accounts
- * Work assignments are varied and require the ability to interpret, comprehend, and apply complex information, data, and instructions
- * Ability to prepare, present, and communicate diverse information effectively
- * Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting/carrying items up to 10 pounds
- * Requires moderate manual dexterity, including regular use of a keyboard, calculator, and basic office equipment
- * Approximately 20% travel required, including occasional overnight travel
- * Experience in an IT and/or software services environment
- * Understanding of document workflow solutions and related business processes
Benefits
- Broad selection of medical, dental, life, and disability insurance options.
- Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Team member tuition assistance programs.
- Paid vacation time and paid holidays annually.
- Other benefits to enhance health, wellness, and ongoing personal and professional development.
Company Overview
Company H1B Sponsorship