Note: The job is a remote job and is open to candidates in USA. DEPT® is a Growth Invention company operating at the intersection of technology and marketing to help ambitious brands grow faster. The Group Director, Program Manager will own the operational and strategic management of a large AI-enablement engineering partnership, governing intake, business alignment, cross-functional communication, program scaling, and executive-level ROI reporting.
Responsibilities
- Design, own, and refine a structured intake framework that evaluates incoming business requests and routes them to the appropriate technical track (e.g., technical consultation, rapid prototyping, or full production scaling)
- Facilitate open office hours and advisory sessions to help business stakeholders refine their low-code/ideation prototypes and align on precise business requirements before development begins
- Map and execute a phased rollout and staggered intake strategy to sustainably manage engineering bandwidth and scale program adoption without overwhelming the team
- Serve as the primary connective tissue between decentralized business units and the central engineering architecture team, operating in lockstep with the Senior Engineering Lead to ensure all operational, communication, and technical goals are met collectively
- Partner directly with enterprise Product Sponsors and Technical Product Managers (TPMs) to coordinate intake prioritization and ensure all localized builds align with overarching corporate roadmap goals
- Partner closely with engineering and business leads to forecast demand, proactively identifying when to seamlessly scale engineering capacity up or down to match evolving business roadmaps and team growth
- Ensure that bespoke breakthroughs and local learnings are codified, synthesized, and transformed into shared, repeatable playbooks for the broader enterprise
- Go beyond standard metrics by actively defining what "success" looks like across different business units. Craft and broadcast compelling success stories and operational wins across the entire enterprise to showcase tangible impact and drive ongoing program adoption
- Define, measure, and report on critical program KPIs, translating engineering velocity and cost consolidation into clear, executive-level ROI narratives
- Own the cross-functional communication strategy, ensuring transparent, predictable reporting across disparate teams, engineering leads, and C-suite stakeholders
- Manage the critical path for program onboarding, ensuring all foundational technical dependencies, access permissions, and service level agreements (SLAs) are locked in for seamless execution
Skills
- 7+ years of experience in technical program management, product operations, product management, or technical account management, ideally within enterprise software, AI-enablement, or complex cloud environments
- Proven ability to navigate highly matrixed, ambiguous enterprise organizations and build consensus among competing stakeholder priorities
- Deep experience building intake matrices, triage workflows, and operational playbooks from scratch
- Exceptional communication skills with the ability to translate deeply technical engineering challenges into clear business impacts for senior leadership
- While you do not need to write code, you must possess a strong fundamental understanding of modern software development lifecycles, cloud architecture, and emerging AI technologies to effectively partner with Senior Engineers and TPMs
Benefits
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
Company Overview