Note: The job is a remote job and is open to candidates in USA. Evidence in Motion is seeking a Salesforce Developer Administrator to support its business enablement operations. The role focuses on administering, maintaining, integrating, and continuously improving Salesforce Education Cloud, Marketing Cloud, and related systems while collaborating with Enrollment, Marketing, Clinical Education, and Post Professional Services teams.
Responsibilities
- Evaluate, analyze, and maintain all of EIM Salesforce instances; serve as a liaison between technical teams and business stakeholders
- Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions
- Develop and maintain custom solutions using Apex Classes, Triggers, Flows and Lightning Web Components (LWC)
- Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements
- Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc
- Manage vendor relationships, working on bug fixes, new features, and optimal product usage
- Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption
- Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures
- Stay up to date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions
Skills
- Strong hands-on experience as both a Salesforce Administrator and Salesforce Developer
- Must have hands-on experience with Salesforce Omni-Channel and Amazon Connect, including configuring call centers, call flows, queues, and routing
- Must have hands-on experience in integrating Salesforce with Zoom Phone/Zoom webinar, and Canvas LMS
- Experience integrating Salesforce with third-party systems using REST APIs, OAuth
- Must be comfortable working independently, troubleshooting complex issues, managing priorities, and delivering solutions in a fast-paced environment
- Education: A Bachelor's degree in Computer Science, Software Engineering, or a related field is required
- Experience in higher Education is a must
- Technical Proficiency: Strong programming skills in languages such as Java
- Problem-Solving Ability: Strong analytical skills to troubleshoot and resolve technical issues as they arise
- Communication Skills: Actively listening to customer needs while recommending best practices that align with both customer interests and EIM objectives
- Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None
- Experience integrating Salesforce with Microsoft Outlook and Calendly is strongly preferred
- OPM experience is preferable
- Experience in higher education and/or CRM implementations
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them
Company Overview
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