Note: The job is a remote job and is open to candidates in USA. Benchmark Gensuite is a company focused on EHS, Sustainability, and ESG Disclosure Reporting. They are seeking a Customer Success Manager to drive customer satisfaction and growth by managing relationships and coordinating program activities for their clients.
Responsibilities
- Drive customer satisfaction and growth among a portfolio of our existing customers
- Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
- Design, plan and coordinate program activities to help drive program success and participation
- Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
- Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
- Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
- Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
- Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
- Maintain a flexible schedule to accommodate travel and customer meeting requirements
Skills
- Bachelor's degree required
- 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
- Proficiency with Microsoft Office Suite including Excel and PowerPoint required
- Ability to be flexible and adaptable
- Ability to prioritize, execute projects, and manage time effectively
- Empathetic, customer-first attitude
- Experience with SaaS required
- Strong communication interpersonal skills to effectively interact with customers and colleagues
- Willingness to travel and adapt to changing schedules and environments
Benefits
- Annual bonus programs
- Regular team-building events
- Off-cycle reviews to promptly give excellent performers their due
- Engaging team activities including happy hours and exciting virtual events
- Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space
- Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy
Company Overview