Note: The job is a remote job and is open to candidates in USA. PeakIT is seeking a Global NOC Shift Lead to provide operational leadership within a follow-the-sun Network Operations Center. The role oversees active bridges, prioritizes and escalates incidents, coordinates stakeholders and technical teams, and drives service restoration, governance consistency, and continuous operational improvement.
Responsibilities
- Provide overall leadership for the shift, maintaining oversight of all active operational bridges and ensuring effective prioritization across concurrent incidents
- Lead or direct high-impact or high-severity incidents, acting as the operational authority for bridge governance, escalation management, stakeholder alignment, and pace of recovery
- Partner closely with the Technical Recovery Specialist (TRS), who provides deep technical recovery leadership, while ensuring overall shift governance, resource alignment, and operational decision-making remain coordinated
- Drive timely escalation, decision-making, and stakeholder communication during incidents, ensuring updates are clear, accurate, and aligned to business impact
- Provide leadership and direction to engineers across the shift, reinforcing operational discipline, urgency, accountability, and adherence to incident, problem, and change management practices
- Coordinate effectively with internal support teams, external service providers, Command Center, and peer regions to ensure efficient resolution of network incidents and seamless handoff across shifts where needed
- Identify improvement opportunities in operational processes, shift execution, escalation pathways, and bridge management to strengthen resilience and reduce mean time to restore service
- Drive governance consistency and leadership continuity by partnering with regional NOC Managers and peer Shift Leads within a globally aligned NOC operating model
Skills
- Extensive experience leading network operations, infrastructure operations, or a comparable technology operations function within a large-scale enterprise environment
- Demonstrated success leading major incidents, bridge calls, and service restoration activity in a high-availability, time-critical environment
- Experience operating within complex, multivendor environments, including coordination across internal teams, external partners, and outsourced service delivery models
- Strong technical credibility across enterprise network technologies, with the ability to engage effectively on routing, switching, wireless, firewalls, load balancing, and core network protocols
- Strong command of Incident, Problem, and Change Management disciplines, with the ability to apply operational rigor and governance during live events
- Strong leadership presence with sound judgment, clear communication, and the ability to manage stakeholder expectations during periods of pressure, ambiguity, and business impact
- Ability to lead independently, make timely decisions, and maintain composure while balancing competing priorities and multiple concurrent incidents in a global operating environment
- Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)
- Experience with automation (Python, Ansible, APIs)
- Familiarity with Agile tools and workflows (JIRA, Confluence)
- Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)
- Experience in financial services or other highly regulated environments
Company Overview