Note: The job is a remote job and is open to candidates in USA. Serverfarm is a developer and operator of data centers serving technology and hyperscale companies across global markets. The Global IT Manager, Data Center IT will lead a distributed systems and network team, oversee global data center IT infrastructure and operations, and manage incident response, vendors, project delivery, standards, and budgets.
Responsibilities
- Lead, mentor, and develop a growing distributed team of five to six systems and network professionals across multiple countries and time zones
- Own performance management, career development planning, hiring, and onboarding for the team
- Establish and enforce operating standards for documentation quality, ticket hygiene, change management, and on-call responsiveness
- Build genuine team cohesion across a workforce that is remote by default and rarely in the same room — deliberate communication rhythm, clear ownership, and shared standards
- Own the availability, performance, and lifecycle of data center IT infrastructure across the global portfolio — server, storage, virtualization, network, and monitoring
- Ensure consistent execution of backup and restore validation, patching, monitoring coverage, and access management across all sites
- Own major incident response: coordinate the response, drive root cause analysis, and ensure remediation actions are completed rather than merely logged
- Manage the vendor and integrator relationships that support site IT — hold partners to their contractual commitments and to a professional standard of delivery
- Drive down alert noise and eliminate recurring incidents rather than absorbing them as routine
- Lead IT scope for new facility deployments and expansions — planning, procurement, structured cabling coordination, IDF and MMR standup
- Coordinate IT delivery against construction and commissioning schedules, and escalate early and clearly when IT's window is being compressed
- Manage the technical standards library — SOPs, build standards, naming and addressing conventions, and site documentation — and hold the team to it
- Partner with Corporate IT, Security & Compliance, Controls, and Operations to ensure site delivery is aligned across functions
- Manage hardware refresh cycles, capacity planning, IT capital and operating budget input for your area
Skills
- Seven or more years in systems administration, network administration, or infrastructure engineering, including at least two years leading or managing technical staff
- Demonstrated experience managing a distributed or remote team across multiple time zones
- Working proficiency — credible, not necessarily expert — across Windows Server, Linux, virtualization, enterprise storage, and IP networking. You must be able to hold a technical conversation with your team, evaluate a design, and judge whether a proposed fix is sound
- Experience owning incident management and root cause analysis for business-critical infrastructure
- Track record of establishing and sustaining operational standards and documentation in an environment that previously lacked them
- Strong written and verbal communication, including the ability to brief non-technical stakeholders and executives clearly
- Willingness to travel to sites across North America and Europe as project schedules require
Benefits
- Paid time off
- Paid holidays
- 401k
- FULL coverage medical, dental and vision
- Remote by default
Company Overview