Note: The job is a remote job and is open to candidates in USA. Globe Life is an insurance company seeking an Assistant Director, Key Accounts to support key account production, recruiting, onboarding, and servicing needs. The role coordinates with internal teams, coaches and trains agents, mentors Recruiting Assistant Directors, tracks performance metrics, and resolves portal and systems issues affecting sales activity.
Responsibilities
- Support assigned key accounts by responding to production, recruiting and service requests, and by coordinating solutions with internal teams to remove barriers to sales
- Maintain and communicate key performance metrics (production, recruiting, activation, and other results) by updating tracking tools and providing reports when requested
- Partner with recruiting teams to transition newly appointed agents into early production by clarifying expectations, connecting agents to training, and monitoring activation progress
- Facilitate agent onboarding by guiding new and existing agents through registration for the agent portal and related tools, and by troubleshooting access, credential, and navigation issues
- Coach agents on sales and production fundamentals through one-on-one support, group training, and follow-up to improve consistency, activity, and results
- Mentor Recruiting Assistant Directors to build proficiency in sales and production processes, including best practices for agent activation and field support
- Plan, coordinate, and deliver recurring training webinars and live, in-person seminars to improve product knowledge, selling skills, and operational readiness
- Serve as a liaison between the field and home office partners (e.g., licensing/appointments, operations, technology support, and compliance) to escalate and resolve agent-impacting issues
- Document common issues, solutions, and process improvements, and share updates with stakeholders to reduce repeat problems and improve the agent experience
Skills
- High school Diploma or equivalent (GED) required
- Equivalent combination of education, training, and experience will be considered
- 3+ years of experience in insurance sales support, key account support, agency operations, recruiting support, field training, or a related role
- Understanding of Medicare
- Sales experience in the Medicare market
- Experience supporting agent onboarding and appointment/activation processes, including resolving access and portal-related issues
- Demonstrated ability to deliver training and coaching (webinars, group sessions, or one-on-one) that improves production outcomes
- Experience tracking, analyzing, and communicating performance results (e.g., production and recruiting metrics) to leaders and stakeholders
- Thorough knowledge of the insurance sales and agent lifecycle (recruiting, appointment, onboarding, activation, and ongoing production support)
- Working knowledge of Medicare and related products (Medicare Supplement/Medigap, Medicare Advantage, and Part D), including enrollment periods (IEP, AEP, OEP, SEP) and common penalties (Part B and Part D late enrollment) to support accurate training and guidance
- Strong analytical and reporting skills, including the ability to interpret results and communicate insights to field leaders and partners
- Excellent verbal and written communication skills, including facilitation and presentation skills for webinars and in-person training
- Demonstrated problem-solving and customer service mindset, with the ability to troubleshoot systems/process issues and drive resolution
- Strong organization and project management skills, including prioritization in a fast-paced, service-oriented environment
- Proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and comfort learning new portals, CRMs, and reporting tools
- Valid driver's license and ability to travel for in-person training, seminars, and meetings
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications
- College coursework or an associate degree preferred, but not required
- Completion of company/industry training related to Medicare products, enrollment periods, and compliance is preferred
- Life and Health insurance license preferred
Benefits
- Remote/work-from-home position
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits
- Retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for mental health, stress management, and work-life balance
- Continued education reimbursement eligibility
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets
Company Overview